Business ProfileforExtra Mile Home Inspection Services

My husband was paralyzed and we hired Extra Mile Inspections LLC back in October 2022 to make our home wheelchair accessible. The bid was for an addition to include bedroom, bathroom and medical storage along with a deck and new entry for my husband to enter. We previously had a 60ft ramp that my husbands friends had built him to enter the home - we expressed to Extra Mile that a 60ft ramp was not feasible to do everyday due to wear and tear on his shoulders. The folks at extra mile sold us on building a huge deck (35’ x 19’) this would allow them to come out to the highest point in the yard and get my husband up on the deck in just a 20 to 30 ft ramp. This idea is why we hired them. I didn’t fully understand it, but they said it would work. 12/7/22 we paid Extra Mile for our deck package, concrete and labor totally close to $30k. They wanted to start on the deck so my husband did not have to go up the 60’ ramp in winter. They immediately disassembled the perfectly fine ramp and made a makeshift ramp that he was unable to use on his own. Winter & Spring came and went and Summer arrived. We split ways with Extra Mile in June 2023 (our original agreed upon completion date for the whole project was April 2023). The ramp still remains unfinished and the work that was done has to be redone because it’s so terrible. Their idea didn’t work and he wound up with a 60ft ramp that he will now have to use as his only entry into the house. These guys left us hanging and took advantage of us in every way. We paid them $120k total and have now spent thousands repairing the terrible work they’ve done. Their plumbing has all had to be redone as it was leaking inside the Sheetrock of our brand new addition. They’ve never admitted any fault, instead they are full of excuses and turn the blame around on us. When we hired they said it would be 4months. At 8 months they packed their tools and we hired other people to finish. The owner is extremely dishonest.