Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid them to spray and kill our spiders and they never killed anything!! They said eventually they would get them killed lol Then when i told them not to come back because they werent killing anything they charged my account $200 THEY ARE SCAMMERS DONT DO BUISNESS WITH THEM!!

  Business Response

  Date: 11/12/2025

  We have already spoken to Mr. ******** regarding this matter and actually waived the termination fee. I have attached a copy of the service agreement on file. Please note that we offer unlimited free return visits for reoccurring pest activity. 

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the third week of April 2025, Rumble pest arrived at our home at ********************************************************** to do our quarterly pest spray. We had to send technician away because we had a showing for our home in 15 minutes and a second showing after that in one hour, our home was on the market. The technician left our property as we left and did not spray our home. We did not reschedule the spray because our home sold that day and we had only three weeks to move out and close on May 15th. Rumble is saying they did spray and are trying to get us to pay for a service we did not get. We moved out of that home May 15th, 2025 and bought our new place here in ******, ******** the same day. They never returned to home in ******* and we did not reschedule another spray. They are calling, emailing and some how got our address here in ******** and mailing us bills. This harassment needs to stop. They did not spray our home, we did not sign anything stating job was done, and we always paid by check when technician completed his job. Charge is for $110.00

  Business Response

  Date: 09/23/2025

  Our office has already spoken to Mr. ***** regarding this matter. The service was provided on 5/21/2022 and Mr. ***** explicitly approved this service on our recorded line as it was the last treatment to fulfil his agreement with us. 

  Customer Answer

  Date: 09/30/2025

  Complaint: 23849410
  
  I have reviewed the business' response and am rejecting it because ***** would not have approved a service to this home because it was sold and we no longer lived there as of 5/15/2025.  how could we have scheduled an appointment for service not knowing if residence would be home?  If an appointment was indeed scheduled, he would have set one up for our current residence, not for the home that was sold.  Their response shows a date of 5/21/2022 and we hadn't even bought our home yet.  I'm sure it's a type mistake meaning 5/21/2025.  No matter, we had sold home and never scheduled an appointment for service for Branson residence once it was under contract to sell.  As for a recording of the scheduling of an appointment, I question this response.  If there is a recording, someone needs to listen to it and make sure they mentioned the Branson residence and date, I'm sure that neither one is mentioned.  ****** would not have set up an appointment unless he was setting up one for here, not Branson.  If you need any type of paperwork showing the home was sold, I'd be more than happy to send what you need.  This is one big misunderstanding, and we did not set up a service for the Branson home, if anything, he would have thought he was scheduling for here.

   

   

   

  
  
  
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/30/2025

  We were given consent to provide the service as the cancellation fee was higher than the service fee, and the service we were providing was the final in the service agreement. I apologize if there is any confusion, but this is what we have record of, and will maintain our stance. 

  Business Response

  Date: 09/30/2025

  I've gone ahead and uploaded the recording of our call with Mr. ***** that took place on 5/20/2025. Around the 4:56 ***** you will find that Mr. ***** did in fact consent to the service. If there are any further questions, I'm happy to help out. 

  Customer Answer

  Date: 10/06/2025

  Complaint: 23849410
  
  I have reviewed the business' response and am rejecting it because: Five days prior to the date of service this house. I would like to hear the recording they're referring too. Until someone can provide proof that we request this service by way of contract or recording. We never received a call from this company on 20th. Please investigate and adjust this bill accordingly. 
  
  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with the company for quarterly pest control. I cancelled my service via email and received a response from the company that they received my response but they'd like me to call them to tell them why I wanted to cancel. I replied I was cancelling and my auto payment was scheduled soon and to please not charge the card on file as I was cancelling. I looked a few days later and they charged my card. I filed a dispute with my credit card company and the money was refunded to me. They then began calling, texting and emailing me almost daily. In this time, our young daughter passed away unexpectedly. When I'd finally had enough of the harassment I called the number and they proceeded to tell me I owed a payment of $59 and a $25 dollar returned payment fee, even though I'd cancelled. I then asked to speak to the owner and the person stated she'd have to see if she could give that information out. Then I asked to speak to someone in charge and she said she'd email me the information. None of this ever happened, even though they continued to claim they are a small, family owned business. They have a record of all of my email correspondence.

  Business Response

  Date: 09/08/2025

  I took a look at Mr. ********* account. We received notice on 7/21/2025 that he would like to discontinue services. We did request that Mr. ******* call into our office as we require a 30 day notice of intent to cancel, and wanted to discuss any further owed balance as there would be an owed fee for July as Mr. ********* monthly subscription fee generates on the 22nd of each month. I have attached a copy of ********************* agreement to my response here. 

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had this business treat for ticks and fleas in my backyard and now the skin of my 2 dogs paws pads is sloughing off. They will not help us, other than still charging us $300 for early cancelation. Please help. We spent $270 for 1 treatment that injured my dogs paws pads

  Business Response

  Date: 09/05/2025

  As explained to Ms. **** during our call with her on 8/19/2025, we believe to the fullest extent that there is not possibility that this issue arose from our product. We treated Ms. ****'s home on 7/10/2025. With our products being water activated, they actually seep into the ground and do not sit on top of the grass for any longer that 24 hours. There is no possibility that the dog would have had direct contact with these products over a month after the service provided

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we entered into an agreement with Rumble pest solutions for a monthly fee for quarterly service which had to be paid with a credit card. they said to get the deal had to sign up for a year but we could cancel after that. That was in April of 2024. This April an employee of the company showed up to treat our house and renew the contract. I informed him at that time this would be the final treatment and we would not be renewing. He then proceeded to talk to my wife to ask her and she told him we were cancelling. He wanted to know why we were cancelling and after more discussion he said ok and did what we assumed was the final treatment on our house and left. On 7/10/25 an employee showed up at our house without our consent and said he was here to treat the house. We told him we had cancelled the service and he said we were on his schedule. My wife went to check the records of our credit card and they had continued to charge us monthly for the service. My wife contacted the company (as did later) and ask why they continued to charge us when we had cancelled. the first **** said they couldn't refund our money because it was their policy to require 30 days written notice. We asked where that policy was and they said it was emailed to us....but sometimes it goes to spam We checked and didn't have a emailed policy and we told them we had informed the route manager that we wanted to cancel but they said that was inadequate. At no time did the the employee mention we needed to cancel in writing. Contacted an office manager and he said he had no record of our cancellation. At that time I requested he provide a refund and he refused but while he was talking to me he cancelled our contract to which I replied I thought you needed 30 days written notice. He politely refused my request again and I told him I would pursue other means to get restitution.

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A young man came to my door for pest prevention services. I agreed to his treatment plan with the understanding he was to begin. He said someone would be out next day to spray. I took off work to be here due to my dogs. That did not happen so I waited another day before contacting. When he came out he didn't have the correct equipment and someone else had to come out. The receptionist scheduled the following day, I wasn't able to be home but supposedly he came out. Nothing appeared completed. I had a family emergency i had to attend to so I contacted following week to cancel due to the headache it's already been. I emailed in writing as stated, yet they still charged my card! I'm demanding a full refund $279 immediately.

  Business Response

  Date: 06/24/2025

  I have reviewed Ms. ****** account. We did sell **************** on 5/9/25, and provided the first treatment on 5/10/25. Please see attached service completion form. You will find that we were present for 58 minutes and provided a full treatment for both moles and general pest activity. I'm unsure of what Ms. **** is referencing to in regards to an incomplete service as the technician's notes state the full service was completed, but nonetheless, when Ms. **** contacted our office on 5/14/25 we promptly sent another technician out on 5/16/25. We have already issued Ms. **** a $167.00 refund and seemingly have resolved any concerns or issues and Ms. **** still has an active account after further communication with our office. 

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rumble Pest charges clients monthly for a quarterly service. My last quarterly service was in December and my next one will be in March. I have cancelled my service with them yet they are claiming because they have created an invoice I am responsible for paying it. Even though I will not be receiving their service. I am not in any contract as I completed that obligation April of 2024.

  Business Response

  Date: 02/03/2025

  As you will see in Mr. ********** attached service agreement, we required a 30 day written notice of cancellation. We did not receive said notice, therefore the charge remains on Mr. ********** account. 

  Customer Answer

  Date: 02/04/2025

  Complaint: 22862133
  
  I have reviewed the business' response and am rejecting it because: I was no longer in a contract in addition I am providing more than 30 days from my next service.
  
  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 02/05/2025

  We received your notice to cancel after your January monthly subscription fee was generated. This invoice was generated on 1/10/25. You requested cancellation of your account on 1/13/25, after said invoice had generated. I see that as of yesterday morning the balance has been paid on your own accord via your customer portal. 

  Customer Answer

  Date: 02/06/2025

  Complaint: 22862133
  
  I have reviewed the business' response and am rejecting it because: generating an invoice does not classify as a service you get to charge me for. I still cancelled over 2 months before you would perform any service. You believe by creating an invoice that you provided a service. This isn't Russia! It is sad that your business is hurting that bad over $45. You are correct I did pay it. My credit score is worth more than $45. It was interesting to learn you don't value your reputation as much. It will be worth letting everyone know your business practices, seems like I am not alone. Word travels fast in a small town.
  
  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the $292 charge sent to collections regarding services from Rumble Pest Solutions.While I was initially signed up with a door-to-door salesman as a business expense for my home office, on behalf of Texas Mineral Solutions LLC. Our company went out of business and my company credit card that was used for billing was cancelled. I clearly communicated this situation and desire to cancel this service with the Rumble office in ********. Despite this, I have been charged for additional services I neither authorized nor received.

  Business Response

  Date: 02/05/2025

  I have attached ******************** documents as well as a form showing completion for the charges and services in question. As you will see, Mr. ****** was under a 1 year service agreement, which was not fulfilled. Due to this, there was an early termination fee added to the account that unfortunately went unpaid. If you have any questions, please let me know!

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very disappointing experience with Rumble Pest Solutions regarding a serious safety issue during a routine treatment. The technician dumped bait station debris, including mouse poison, directly onto my driveway, where my children play. I reported this to the staff, and they told me that the Technician Supervisor, ****, would contact me. It took a week for him to finally return my call.When I spoke with ****, I explained the situation and informed him that I wished to cancel my service. I was transferred to a cancellation specialist, who closed my account. Based on my conversation with ****, I was led to believe that the remaining balance on my account would be forgiven due to the incident.However, a few days later, I received a text stating that I still had a balance. I called the office to clarify, and spoke with ****, a customer service representative. To my shock, she informed me that they doubted the accuracy of my story. Worse, I found out that **** had lied in his report, claiming I had described the substance in my driveway as red when I had clearly stated it was teal. During our conversation, **** had even agreed that it was likely mouse poison.This company is dishonest and does not prioritize the safety of its customers. I strongly advise against doing business with them.

  Business Response

  Date: 10/22/2024

  ****, here at Rumble Pest Solutions, we take issues of the nature very seriously. Our deepest apologies that this was your experience. Please be assured that we have issued a refund for your most recent charge, and no further payments are expected whatsoever. If you would like to further discuss this matter, we are more than happy to do so. 

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Salesperson came to my home to offer 12 month treatment for pests inside and outside of my home, the first treatment to be discounted, with quarterly return visits at any time if needed. We paid additional for fly treatment as it wasn't included and that was our main reason for agreeing to services. After the initial treatment in April we had not noticed any improvement. We called to have retreated at least 3 times with no improvement and by July I called to cancel services since we were paying for it and it wasn't working. I was told they would have their senior tech or the owner cone evaluate our property to see if anything else could be done. The lead tech camd and found no reason for the continued fly problem. Again called to have retreated in August and to set up the quarterly treatment as well again with no improvement. Called again to voice my concerns and wishes to cancel. Again they promised to have the owner come out. He did not, instead a gentleman who had only been with the company for *** week showed up. They charged me a fee to cancel my contract which was $189 supposedly the discount on the initial service. We bent over backwards to do everything we could to help in the fly problem and report it and have additional treatments completed. In my opinion they are the ones breaking contract by offering services that are ineffective and holding their customers accountable for it.

  Business Response

  Date: 10/22/2024

  ******, while I understand your frustration with recurring pest issue, we absolutely could have eradicated your issue with our free return visits. Unfortunately, you did not permit us to continue to do so and decided to cancel. If you are cancelling services, we have to abide by the agreement in place. In said agreement, it does state that we offer unlimited free return visits, and we would have been more than happy to do so. 

  Customer Answer

  Date: 10/22/2024

  The visits are not free, I pay monthly for the service per the contract. At no point did the services solve the pest solution and due to the failed efforts after 1/2 of the contract, it seemed very unlikely you would be able to after the next 6 months. It seems unfair as a consumer that I should be held to the contract while the business is not responsible for ensuring their products are effective!