Complaints
Customer Complaints Summary
- 37 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this credit with Zip, I do not have a contract with the collection agency ***************************, they did not provide me with the original contract as requested.
Business Response
Date: 03/04/2025
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******Initial Complaint
Date:01/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Indebted offered my son a reduced solution of paying 20% ($47.25) less to resolve the debt owed to Klarna. They made an offer of $189 to pay off a $236.25. My son paid the $189. Indebted applied the payment to ****** but didnt honor the 20% discount. Klarna still shows that $47.25 is owed. There should be no balance due to Klarna.Business Response
Date: 02/13/2025
Hello,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
Kirsty Cassidy
Customer Answer
Date: 02/14/2025
I filed a complaint against Indebted and Klarna for this issue, Klarna has resolved the issue. ThanksInitial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I not to liable for this debt with fineWise Bank or upstart small dollar loan trust. I do not have contract with indebted USA, Inc. they did not provide with original contract as requested.Customer Answer
Date: 01/24/2025
I am not liable for this debt with fineWise or upstart small loan trust. I do not have a contract with indebted USA, inc. they did not provide me with the original contract as requested.Business Response
Date: 03/04/2025
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for tis debt with ***************. I do not have a contract with neither ************************* nor InDebted USA, Inc. They did not provide me with the original contract as I requested.Business Response
Date: 03/04/2025
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******Initial Complaint
Date:01/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been making automatic payments on time for the past nine months, with charges consistently applied to my card at the end of each month as agreed. For December, the payment should have been processed on 12/29, but I noticed it was not pulled as expected.When I logged into my account, I was shocked to see that under Payments, the system now displays the last four digits of an account number. This is extremely concerning because I have ONLY ever provided a card numbernot an account and routing numberfor payments.The account number now on file does not belong to the account I use for transactions, and the card that has been charged faithfully for the past nine months is in no way connected to the account and routing number listed.This is a significant issue for several reasons:***** and why was my account information obtained?2.Why was my payment method changed without my consent or consultation?I have documentation showing the card that has been used for all previous payments, and I expect this matter to be resolved immediately.Please provide a detailed explanation of what happened and ensure my payment method is reverted to the original card.Business Response
Date: 03/04/2025
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice on 11/30/2024 stating that I owe money to Trustly which is a Fanduel Payment Partner. I closed my ******* account last month and know I do not owe them any money. The address and state on the letter is not the same as on the BBB website.Business Response
Date: 12/23/2024
Hi,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******
Initial Complaint
Date:12/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from them saying I owe Trustly (FanDuel payments partner) $60.00. I do not owe them any money. They are not loan sharks, it's just a sports betting site. Please solve this issue and stop contacting me.Business Response
Date: 12/03/2024
Good morning,
Your request for contact to stop has been actioned. To discuss this further please call us so we can share what information we have with you.
Sincerely,
****** *******
Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt this debt with ****************************. I do not have a contract with InDebted USA, they did not provide me with the original contract as requested.Business Response
Date: 12/23/2024
Hi,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
Kirsty Cassidy
Initial Complaint
Date:11/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received an email stating I owed a charged off loan for over *****. You login to their site and the amount owed is ***** less? Very inconsistent and shady. Suffice to say, I will not be settling this with them as they are not ethically sound in what theyre doing and falsely saying I owe over *****. I will be disputing this matter if I continue to be harassed and will seek legal action if I continue to be contacted or this is pulled in my credit report. Very seedy company and preying on the consumer by asking for a larger debt amount that isnt owedBusiness Response
Date: 12/09/2024
******* ****,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******
Initial Complaint
Date:11/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Star payments with this company and they toke about $1,700 that was supposed go to my creditor, but they never did and also they close account, now I am trying to get answers from them since August and every time I call in or send emails they said that they are trying to contact the creditor. This is a fraudulent company. I think I ended up got my self in scam, but how they still operate.Business Response
Date: 12/09/2024
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******
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