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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a notice on 11/30/2024 stating that I owe money to Trustly which is a Fanduel Payment Partner. I closed my ******* account last month and know I do not owe them any money. The address and state on the letter is not the same as on the BBB website.
Business response
12/23/2024
Hi,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******
Initial Complaint
12/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received an email from them saying I owe Trustly (FanDuel payments partner) $60.00. I do not owe them any money. They are not loan sharks, it's just a sports betting site. Please solve this issue and stop contacting me.Business response
12/03/2024
Good morning,
Your request for contact to stop has been actioned. To discuss this further please call us so we can share what information we have with you.
Sincerely,
****** *******
Initial Complaint
11/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt this debt with ****************************. I do not have a contract with InDebted USA, they did not provide me with the original contract as requested.Business response
12/23/2024
Hi,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
Kirsty Cassidy
Initial Complaint
11/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received an email stating I owed a charged off loan for over *****. You login to their site and the amount owed is ***** less? Very inconsistent and shady. Suffice to say, I will not be settling this with them as they are not ethically sound in what theyre doing and falsely saying I owe over *****. I will be disputing this matter if I continue to be harassed and will seek legal action if I continue to be contacted or this is pulled in my credit report. Very seedy company and preying on the consumer by asking for a larger debt amount that isnt owedBusiness response
12/09/2024
******* ****,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******
Initial Complaint
11/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Star payments with this company and they toke about $1,700 that was supposed go to my creditor, but they never did and also they close account, now I am trying to get answers from them since August and every time I call in or send emails they said that they are trying to contact the creditor. This is a fraudulent company. I think I ended up got my self in scam, but how they still operate.Business response
12/09/2024
Good afternoon,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******
Initial Complaint
11/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I owed Klarna $202.04 for a purchase from the Apple Store. I did not pay the debt. Indebted took over for collections, which I paid for on 09/25/2024. I was informed that the account would take 35 days to clear up; it is 11/20/2024, and the account has not been cleared. I would like Indebted to clear this account with Klarna ASAP!Business response
12/17/2024
Nicholia Royal,
I apologize for any inconvenience caused. We show this personal business matter as resolved in our office.
Sincerely,
****** *******.
Customer response
12/17/2024
Complaint: 22581738
I have reviewed the business' response and am rejecting it because:
I contacted several times, asking for the matter to be cleared up. I was assured the matter would be cleared up. Only after contacting the Better Business Bureau was this matter taken care of
Sincerely,
Nicholia RoyalInitial Complaint
11/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My bill was forward to indebted from ******. I set up a payment plan and completed the payment plan. I made a total of four payments and to this day only one payment had shown up in my ****** account. I called Klarna and they said I have to speak to indebted because they have to update their invoice saying everything was paid off. Indebted say they cant help me because the account has been closed because its paid off. I have been going back and forward and seems like no one can solve the problem. I would like for them to report to Klarna that I have completed all my payments. Everyday adds another day saying Im behind.Customer response
11/16/2024
These screen shots show that only one payment was made to Klarna from indebted. One payment for 54 dollars.Business response
12/03/2024
Hi,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
****** *******
Initial Complaint
10/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I continue to get emails from this company about 1000 I owe to fanduel. These people have called me on the phone and then requested my social to even talk to me. They stated it was no other way to know it as me. I will not give out my social nor do I owe this debt. I continue to get emails a few times a week. If this harassment doesn't stop I will have you talk to my lawyer.Business response
11/11/2024
Thank you for reaching out, in order for us to effectively handle your concern please give us a call so we may discuss this further.
Sincerely,
Kirsty Cassidy
Initial Complaint
10/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This InDebted company, that I have never heard of has my email, personal information, banking/credit card information and has attempted to tap my personal account for $100 they say 'I owe' DraftKings. I do not owe DraftKings any money (DraftKings is not a loan shark) however an email from Indebted says I owe this fabricated amount. I have made my credit card/bank aware and it is being investigated. This company attempting to debit my account, at a minimum is nefarious, unethical and I suspect to be a criminal act. DraftKings needs to be questioned on turning customers banking & personal information over to them. I will be reviewing all DraftKing squirrelly fine print for this InDebted backdoor deal. It reeks.Business response
10/17/2024
********* *******,
We have received your complaint and will honor your request to cease contact. For additional questions or concerns please reach out to our client directly.
Thank you
Initial Complaint
09/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with **************. I do not have a contract with InDebted USA, Inc. they did not provide me with the original contract as I requested. On my credit report this account shows up as "Midland Credit Managem" not "management", but their website shows "InDebted USA, ***** unrecognizable.Customer response
10/15/2024
Attached is the signed release formCustomer response
10/31/2024
AUTHORIZATION FOR RELEASE OF ACCOUNT INFORMATION TO AND BY BETTER BUSINESS BUREAU
Certain laws require financial institutions to keep confidential all nonpublic personal information about their customers. Accordingly, to assist you in resolving your complaint, we need your written authorization and signature below.Certain laws require financial institutions to keep confidential all nonpublic personal information about their customers. Accordingly, to assist you in resolving your complaint, we need your written authorization and signature below.the financial institution to release to Better Business Bureau (BBB) and nonpublic personal information, including payment or transaction records, related to the complaint I filed with BBB so that BBB, at my request, may assist in the resolution of my complaint.
To: Indebted USA, Incorporated
(Identify the financial institution)
I authorize:
1. the financial institution to release to Better Business Bureau (BBB) and nonpublic personal information, including payment or transaction records, related to the complaint I filed with BBB so that BBB, at my request, may assist in the resolution of my complaint;
2. BBB to use or disclose and nonpublic personal information related to my complaint to the financial institution to the extent necessary to assist in the resolution of my complaint; and
3.BBB to use the information about my experience for research on industry marketplace practices. The research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any protected private information.
I understand that:
1. to the extent necessary to assist in the resolution of my complaint, BBB may re- disclose the information it receives and thus applicable privacy guidelines or laws may no longer protect this information;
2. I may revoke this authorization by giving written notice to BBB;
3. if I revoke this authorization, then BBB may no longer be able to proceed with its efforts to assist me in resolving my complaint;
4.the authorization to disclose or use my information for non-research purposes expires upon the closing of my complaint; and
5. a photocopy or facsimile of this authorization will be valid.
Signature Date - 10/31/2024
Name: ****** ********
PLEASE NOTE: All complainants 18 years or older must sign this authorization, unless they have a guardian, personal representative or are incapacitated. If so, the signer must submit written proof of his/her authority to act for the complainant. A parent or guardian must sign on behalf of a minor, except for an emancipated minor or where law allows a person under ************************************************************************* guardian.Business response
11/11/2024
****** ********,
In order for us to better assist you please call our office on the number provided on our correspondence. We would like to be able to discuss the issues you raised and answer any questions you may have.
Sincerely,
Kirsty Cassidy
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Get a QuoteCustomer Complaints Summary
32 total complaints in the last 3 years.
26 complaints closed in the last 12 months.