ComplaintsforElevate Outdoor

• Initial Complaint

  05/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Starks Landscape and lawn service St Louis MO was they company I had used for several years with great service, they referred Elevate Outdoor LLC as Starks was either out of business or Sold to Elevate Outdoor LLC, On March 16th 2022 , Elevate Outdoor sent a contract to cut Turf areas Trim and Blow off drive way and side walks for $44 be weekly cut which I signed and agreed to , Service was to start Friday April the First 04/01/2022 That date came and went then I called Monday April 4th and spoke with Lisa Habiger Talent Elevation Specialist , She said that they were running behind schedule and didn't have enough crews ready and that the law would be cut on April 8th 2022 that date came and went and Lisa said that the crew came by and My house and that the yard was already cut on Sunday April 10th aprox 3 :30 Pm which I cut they yard my self as it was over grown and I live in a HOA that will fine me , They next Friday April 15 they Crew showed up cut the yard and did a good job I was sent an invoice and paid in full , Then next week came the crew came Sat April 23 they cut the grass again good job , Then April 29th I was billed and the crew didn't cut the grass , I called and spoke with Adrian at Elevate Outdoor she said that they crew cut he grass on April 29th , I have a surveillance camera system , I reviewed they recording and saw that they lawn crew showed up walked to the back of the property and then left with out cutting the grass , I was sent a bill for $88 dollars which has the April 29 th cut on the bill when they crew didn't cut the grass , I called and disputed the bill , I sent back the Invoice with notes and sent a check for $44 dollars and Fired the company --- I also sent and Email firing the company and a voice mail firing the company ---- This company has untrust worthy employee's --- BE AWARE ---

  Business response

  05/23/2022

  To whom it may concern,

  
  

  We received the complaint filed by Mr. ********* regarding his lawn care service. As the matter had already been resolved, we were rather surprised. 

  The customer reported that we cut his lawn on April 15 and April 23, that we "did a good job" and he did pay for those services. He was upset when he received a bill for service on April 29, reporting that we did not cut his lawn that date. We do have a new app that the crew clocks into which automatically generates an invoice. If the crew has clocked in but for some reason does not complete the service, they have to notify the office so we can delete it in the system. That did not happen in this case. By the customer's own statement, the crew did in fact go to his home on April 29, "walked to the back of the property and then left without cutting the grass." We regret that the crew did not notify the office but this was an honest mistake and simply a breakdown in communication between the crew and the office. When Mr. ********* called to dispute the service on April 29th, the $44 charge was immediately removed. Please note this was done prior to our receiving the letter of complaint from the BBB. There was no intention to deceive and we trust this matter is now fully resolved.
  

  
  

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