ComplaintsforSt. Louis Billiard Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hired this company to move and set up a pool table. They assured me the would be level as it was one of my concerns. They delivered and set up the table. After they left, I discovered the table was not level. I have called them, left voice messages, and texted both numbers I was previously contacted by them from. They have not returned my calls or texts for a month. I paid for a service that was not properly completed and the business is ignoring me.Business response
05/08/2024
We have worked with the consumer and the issue has been resolvedCustomer response
05/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/01/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Hired this company to move our pool table. **** quoted us a price and when the job was completed we were over charged by 100.00. We had to be at the closing for our home so we couldn’t get ahold of ***** When we finally did and proved we overpaid for the price quoted we were promised a refund. That was on may 30th. We have been told the check was mailed. That it would be sent. And then no response. **** has also promised to get this refunded. No avail. Now we are not even getting out calls or texts returned. I also noticed that on their web site **** ****** the person named above is posting reviews about how “great” her company is. I have notified ****** as to this activity. This company employs extremely bad business practices. I am asking your help in getting my refund. We have copies of all texts and a recording of her promising our refund. Thank youCustomer response
08/18/2023
Please provide an update
thanks
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.