ComplaintsforBuffalo Tools
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Complaint Details
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Initial Complaint
10/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I live off grid and depend upon my generators for my daily needs. I sent a generator in for warranty over a month ago. I told Buffalo I was having trouble with packages getting stolen because Fed-Excuse has been leaving them at a cattle gate on to public land beside the highway, 1 miles from any private property. Despite that Buffalo never sent me a tracking number, so it sat there until it was stolen. Instead of working with me to replace the generator, Buffalo started dragging there feet, repeatedly taking days to respond while expecting me to do all the paper work. The regional director of Fed-Excuse said ***** did all the claim paperwork themselves to get reimbursed. After admitting that they had incorrectly delivered it and it had been stolen they said Buffalo Corp must now file a claim to be reimbursed. Then Buffalo said I needed to do more paperwork, saying it is complicated and started the phone tag game again. While making innuendos that people have claimed things where stolen in the past when it was not true. Then, finally around two weeks after the generator was incorrectly delivered they said its there company policy that a police report needs to be filed first. Then they finally can replace my generator. It took five more days to get that to them. NOW THEY ARE PLAYING PHONE-TAG AGAIN!?! I am out a $1,000 generator for over a month now and if they do not send me a replacement soon I will be taking legal action!Initial Complaint
09/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered a Buffalo Tool Sportsman Earth Series 43cc 2 cycle Mini Cultivator from Overstock on August 28, 2020, Receive it on 09/03/2020 and returned it to Buffalo Tools during Septyember 2020 because it would not start. Buffalo Tools sent a replacement that was received October 27, 2020. This replacement failed to start on 09/14/2021. Advised Buffalo Tools on 09/17/2021 that the replacement would not start. Their represnetative informed me that I would have to take the machine to a repairman because it was past the warranty date August 28, 2021. On 09/20/2021 I took the machine to be repaired and was informed on September 28, 2021 that this machine has a defective air filter system which allows dirt to enter the engine causes a lack of compression that prevents the engine from starting. This is the second machine that failed doing the task that it was designed to accomplish.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.