ComplaintsforReal Property Management Three Bridges

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  For the past 10 months we have been living in an unfit to live rental unit. We moved in and were promised in writing that issues would be handled, and it says this in our lease. Issues have been ignored for 9 months now and it has become unsanitary, dangerous for my pets, and not okay at all. The property manager lied to us saying they were fired and legally unable to help with our concerns. When a new property manager was finally hired - they informed us this was untrue, they should have helped until the new company took over. We have paid for all of the repairs ourselves without reimbursement and have been paying rent, in full, on time for the duration of our lease despite the disgusting and unsafe conditions. This could seriously impact my pets health and I do not believe this company should be in business. They have broken our lease and put us in danger, and we believe they should reimburse us for repairs and a portion of our rent. Some of the issues are as followed: - Plumbing not hooked up to anything, excessive water damage - Mold, cockroaches (due to the water damage and heat from no AC and dryer routed inside) - Fleas from dirt and sand yard (the yard was built on top of trash and garbage- dangerous) - Floors, ceilings, and basement are about to cave in from water damage - Unsafe porch about to collapse - No interior doors - we were promised these months ago - Dryer routed inside the house into a bucket - fire hazard - Bullet through AC unit - no AC for weeks & broken thermostat and the list goes on... the owner or property manager needs to resolve these issues and do something about our payment - as we should NOT be paying in full for these horrible conditions. We even have in writing them saying "you are the victim of the situation, you shouldn't have to deal with this.". We are moving out of the unit 3.5 weeks early and will not be paying July rent. They can work this out with the new PM.

  Business response

  07/07/2023

  I'd first like to state that the situation for ****** and her partner ****** is regrettable. We fully understand their being upset with the situation at this property. They were great tenants and did in fact pay rent on time and in full. To Jordan's point, there were many issues with the apartment from the time they first moved in. I'd also like to point out that we, Real Property Management Three Bridges, do not own the property. We were hired by the owner to collect rents and coordinate maintenance only. RPM Three Bridges also did not perform the renovation of the property that was completed just prior to ****** moving into the apartment. We conveyed our concerns with the quality of the work performed on the property to the property owner as soon as ****** moved in and the issues started to surface. Over the course of Jordan's tenancy, until the date we no longer managed the property (11/22/2022 - 6/6/2023), we did respond to 18 different work order requests for the property (Work Order Summary Attached). None of these completed work orders were ever charged to the tenant. RPM Three Bridges worked with the owner as much as possible to receive approval and the funds to make the necessary repairs. Once it was apparent that the owner was not willing or able to approve and provide the funds to make the required repairs, we cancelled our management contract with the owner. We pride ourselves on taking care of our tenants needs, and when we agree to manage a property, we insist the owner(s) are in agreement to provide clean, safe, and well-maintained homes. Because we cannot force an owner to provide the funds to make repairs, and also because we are contractually obligated to only make the repairs the owner approves, our only recourse is to part ways with an owner that does not align with the way we manage our properties. This is the exact case with the Utah property. The owner refused to allow us to make the repairs we were requesting and so we promptly parted ways. Once we cancelled the contract with the owner, a new property manager was selected, and all responsibilities for maintenance was transferred to that company. We really do hope that ****** and **** find a better property with a better owner as they deserve to be treated with respect. 

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