ComplaintsforBerry Construction Roofing & Storm Repair, LLC

• Initial Complaint

  07/20/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have contract with ***** CONSTRUCTION for remodeling my house as per attached documents for $25000. During remodeling process, I agreed to pay extra for two attic vents and difference for two existing. I paid in advance $12500 and at end of job they asked $15840 that is 13.36% more than proposed. I paid that. ***** overcharged me in several items: 1. Removing vinyl and asbestos siding.............................................$1000, 2. Installed vinyl soffit panels instead aluminum.............................$686, 3. Attic vents promised $100-125 charged $200 each..................$490, 4. Frame and Bird boxes(included) .....................................................$440. For these 4 items overcharged me $2616. Beside this charged me for fascia board $2100 without informing of price stating Insurance will pay that. In contract is 200 LF but he charged 300 LF. That wood board is $1.5 per LF, and he charged almost 5 time for labor and taxes (what is difficult to replace that?). There are some more differences in pricing, job quality and other irregular things but I do not want to complain now. I emailed sale agent about overcharge, and he promised to bring me check and explain his view of that issue. In meantime, owner promised to be with me, but he sent email and ask me to sign tricky document, month after job is done. I can understand difference in charging for a few percent at final, but 13.36% is out of business. I request from ***** for refund amount stated above. Regards. **** **********

  

  Business response

  07/21/2022

  I, nor my office, have received a phone call from this customer in regards to his complaint.  As soon as I was aware of the problem I contacted **** via email, responding to his following email 6.15.22:

   

  Hi *****
  I have already contacted insurance and they will not pay hidden damage like died fascia board neither for siding since estimator inspected it.
  But som thinks are you overcharged me as follows:
  1. In estimate you stated aluminum soffit panels but installed vinyl that is 50% cheaper $1373.67 : 2 = $686.84.
  2. In estimate you included replace 2 metal vents $139.60. You offered me to instal a new vinyl for $100 - 125 and I agreed. Then you charged me 4 x $200 each. I agree to pay you 2 new vents $125 each but replacing 2 existing is included in estimate. 
  See you have to return me for panels $686 and for vents $550. Total is minimum $1250.
  Also there is some more issue different than in estimate.
  Review this and let me know.
  ****

  In this email he requests $1,250.00.  After some research I wrote him a check for that exact amount.  Our rep, *****, attempted to contact **** to exchange the check for an agreement that the matter was completely closed.  He did not respond to my office in any way and now wants more than double the previous amount.

  I have read his email and understand his concerns.  Of which most are misunderstanding of pricing that could be explained with a phone call to the office.  It is very unfortuante that he never called me or my office to clear this matter.  I see no deliberate overcharging for material.  I see some small issues in the material and am willing to refund the $1,250 that he ask for and that I wrote a check for on 7.11.22.  

   

  We apologize for the inconvenience and hope that this ends well.  The customer warranty coverage is certainly still active.  (see attached)

   

  
  

  Customer response

  07/25/2022

  Complaint: ********
  
  I am rejecting this response because:
  ***** emailed me on July 1st and said, "will get back to you after the holiday". Then emailed me July 12th offering me to sign document (non-disclosure) without any explanation

  ***** included email I sent to ***** (sale agent) June 15th, 2022. There stated total $1250 was for two items only. In next sentence I stated there are more overcharges.

  
  

  See you have to return me for panels $686 and for vents $550. Total is minimum $1250.
  Also, there is some more issue different than in estimate.
  Review this and let me know.
  
  Contract was $25000.00. 

  Only additional I asked was two attic vents. ***** told me it will be $100-125 each and I accepted that. Then he offered me to replace another two existing vents with a new vinyl to be all same size. I accepted that. 

  I am willing to pay two new vents $125 each and two existing replace $100 each since the have already holes to be installed. Since two existing was included in contract for $140, I have to pay $60 only for them.

  So, 2 x $125 is $250 plus $60 is $310. Amount of $310 is that I have to pay above contract price. That is 1.25% of contract price. ***** charged me $3340 above contract, so, he overcharged me $3030.00. 

  That is simple way to calculate total overcharge instead every single items.

  Also, I do not plan to publish about satisfaction of that job no matter is negative, neutral or positive.

  
  

  Sincerely,

  **** **********

  

  Business response

  07/27/2022

  Mr ****, 

   

  Now your asking for $3,030.00.  (now almost 3 times original amount)  I will compromise some more in order to help close what seems to be an ever more confusing situation.  As a company, we have worked very hard to keep our customers happy, and learn from every experience.  Good and bad. 

  How about $1,500.00?  I truely want you to be satisfied with the product and services.  

  Customer response

  07/28/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  Original is $3030 that is less than 50% you steal me. At this moment I request return $3030.00 you overcharged me.

  You can blame customers, but be careful blaming Insurance Estimator, Inspector or Engineer. I still want to be polite not state all incorrect items like different materials, overcharges and fee you will pay. That is big list cannot fit in this system response.
  
  Sincerely,
  
  **** **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩