Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The truck we purchased needed a repair under our extended warranty. We took the truck to show the issue, they didnt see the issue but went 7 days without contacting us to let us know they didnt see it. We went up and showed the issue. The issue was confirmed and sent to warranty. We took the truck home waiting for parts to come in. Parts came in and we dropped it off on Wednesday evening. It was confirmed the truck would be worked on ****************** We called up on Monday, to find out they were starting the work Tuesday and we would have it Wednesday. We didnt hear from them so called up there Thursday and were told the guy quit and they didnt know when it would get done. The lack of communication has cost us a lot of money out of pocket to cover the extended days it is there. We are now told it will not be ready until early next week. If they would have called us and let us know about the delay due to them being behind and then someone quitting, we could have picked the truck up - saving us hundreds and dropping it back off when they had an employee. This truck is a work vehicle and now costing us income and impacting work. This is unacceptable for a business. I tried contacting the owner, office manager, and service advisor and have not received a return phone call from voicemails left.
Business response
05/21/2024
My name is **** and I am one of the service advisors here at ********************* This complaint was written under St. Louis RV but it was forwarded to us is this could be switched to ********************* **************** has since picked up her vehicle and everything should be running smoothly. If you have any further questions, please feel free to reach out.Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a Seven year extended warranty when we bought an ** from Travers in 2021. We sold the ** in January 2024. Since there was still Four years left on the warranty we contacted Travers to receive a refund for the unused portion. We spoke with ***********************. He emailed us the paperwork to complete for the refund. It was completed and sent to him for processing in January 2024. We were told it would take about 30 days to receive the refund.Four weeks later, no refund so we contacted him by phone. He said we should have it any day. Beginning of March we reached out again and ask for the information to the **************** so we could contact them directly. He said he would take care of it and let us know. Two days later I called again since we never heard from him and he said the Check will be delivered to Travers and they would issue us a check. We have reached out by both phone and email to check on the status of the refund multiple times since then with no response from *****. We are still waiting.Business response
04/17/2024
We're very sorry for the miscommunication on our part. Your warranty has been cancelled and we are waiting for the check. We we're missing a lien release and it got resolved. Again we're very sorry in this delay!Customer response
04/23/2024
We would like to wait until we receive our refund before closing out this case.Initial Complaint
08/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
After purchasing an RV from this dealership, we waited 2 months while they supposedly made needed repairs. Upon taking delivery, we found that multiple items were inoperable, and that parts that were promised to be replaced had not. We spent more than $3,700 in repairs in the first 30 days after taking delivery, for which receipts were provided to the dealership. After 3 weeks of unreturned phone calls, the company’s credit manager called to inform us they were “at the end of the line,” and did not intend to reimburse for any of the needed repairsBusiness response
08/16/2022
My name is ***** ****** and I am the Finance Manager here at St. Louis RV. We did keep the Class A *** ****** purchased for two months because it needed a replacement jack and the manufacturer was no longer making them. We did end up fixing the jack and *** ****** was satisfied. *** ****** was given a 30 day warranty which we had extended for him after he picked up the unit after the repairs were done. the warranty included the refrigerator, which was working fine the last time we had spoke to him. At the time of sale, *** ****** had refused any extended service agreements that were offered to him. *** ****** was aware that any problems that arose would be his responsibility outside of the 30 day warranty. All of the said repairs he is asking for us to replace are not items covered under the original powertrain warranty. We have honored all that was promised to *** ******. If you have any questions, please feel free to call me at ************.Initial Complaint
09/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The camper we purchased approximately three years ago has started to have the nose cone sealer flake away. Prior to contacting the dealer I reach out to the manufacturer to confirm the warranty, sent pictures and they stated it is under warranty. I reach out to STLRV and stated my situation, sent pictures and the body shop said they would get back with me. Never received a call, left messages with the body shop, still no calls, contacted the Service Manager on at least five occasions and the stayed they would have the body shop call me, to this day no calls. I even asked the manufacturer to reach out on my behalf, she stayed they would call me and still no calls.Business response
09/14/2021
My name is Mike and I am the manager at St. Louis RV Service & Body. There was some miscommunication on our end and I left Mr. ***** a voicemail. If he could please call me back at 314-874-7008, I do apologize.Customer response
09/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. In addition, we had a discussion yesterday evening and will have the trailer in for repairs next week.
Sincerely,
*********** *****
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.