ComplaintsforC & S Electric LLC

• Initial Complaint

  11/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired **** to do a service change. We paid them almost $10000.00 down payment to order the materials. That was in June of 2022. He said he would be done the 1st week of July. 1. After 2 and a 1/2 months of excuses they stopped answering phone calls and returning emails. Our attorney is handling the collection process and has been in contact with the district attorney as well. He will go out of his way to tell you how honest he is because hes a disabled veteran and that's how we got tricked in contracting with him.

  

  Business response

  11/30/2022

  Please find our response to the complaint filed against C&S Electric, LLC, ID **********
  As per our phone conversation this morning, we are submitting a timeline, emails between C&S Electric and ******* ********** a representative of the ***** ************ *****, and our original estimate that was presented to ******* *****.
  Once you have had the opportunity to review the attached supporting documents, and if you still have questions, please contact ***** *****, Office Manager for C&S Electric.
  

  
  

  TIMELINE OF COMMUNICATION WITH ***** ************ *****
  ******* ***** AND ******* ********* - REPRESENTATIVES
  An original estimate (copy attached) was presented to ******* ***** for $102,896.00 and was verbally agreed upon, with a deposit of 40% or $41,158.40. *** ***** came in person to the C&S Electric office on June 14, 2022 and provided a check for $8,740.00 to cover the cost of the exterior service material. He did not provide the additional deposit amount.
  *** ***** said they were having issues finding suppliers to order the commercial materials needed. We were able to order the material on June 28, 2022. Some of this material was placed on back order for up to 375 days.
  While waiting on the materials to come in, our electricians were able to re-wire the basement, which came to a cost of $5,100.00.
  *** ***** paid us only $2,500.00 of the total amount due for the re-wire of the basement stating that we would not be paid the remaining amount until all the work was completed (the basement was completed but he was referencing the entire job bid).
  Some material did come it but the company had sent us the wrong model number and we had to send it back and reorder.
  C&S Electric discussed with Evergy (the electrical power company) related to setting up temporary power. ******* and ******* would have to place a call and set up the account and pay the monthly charge for this and they opted not to do the temporary power option. C&S Electric advised them that we needed to get every inside unit to code before it would pass City inspection. ******* and ******* requested that we troubleshoot and wire one unit. After doing this we were instructed to "hold off". C&S Electric were never paid the $7,600.00 for the work that was completed in that unit. C&S Electric advised ******* and ******* that all inside work would have to be completed before the exterior service could be put on. They did not want to hear this. We again advised them that they will be unable to pass an inspection and get power to the building when there were panel missing and wires cut. There were other code violations present as well.
  ******* and ******* set up a video chat with C&S Electric. They later cancelled. All of the back ordered material arrived at C&S Electric on September 6, 2022. (These materials currently remain in the garage of C&S Electric as they have not been able to be used on any other jobs we have worked)
  ******* emailed that he would come by the C&S Electric office on September 9, 2022 but he never showed up.
  On September 7, 2022 C&S Electric was terminated from this job in an email, with no
   • deposit refund be provided, however our agreement states that refunds are nonrefundable AND the small deposit that was given to C&S Electric to purchase materials to begin work. C&S Electric never received the requested deposit, never received the other half of payment
  NOTE: In the beginning, June 2022, the original correspondence with both  ******* and ******* was done by telephone calls. Beginning in July, *******  and ******* stopped answering or returning telephone calls from C&S Electric, so   we began sending emails. I have attached the emails we have during this time,
  

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested a quote for a deck replacement and electrical with it. They came out to bid on work we wanted done for our deck replacement. Their guy **** blew up my phone for over a week, wanting my business. I was finally able to get the quote and we decided we wanted to move forward with just a few changes. Their guy **** came out and sat with the wife and I and went over the new bid, we picked out some colors and he left us the quote and the brochure. Suddenly, the next day, he emails me with some BS excuse that they can;t do the job on our timeline, which was a loose timeline, saying they are going through "organizational changes". I call him and explain we can push the job out and he said he will discuss with the owner and get back to me. Well, three days go by and without email, call, or any warning, they send someone to my door asking for their stuff back.. I gave them the binder, but the quote belongs to me. This is not how to do business as we wasted time pushing off other possible bids and quotes to try and get this work done in a reasonable time frame.

  

  Business response

  08/22/2022

  Most of what he said is true. He posted a thing on home guide for a deck rebuild. I gave him a bid for the electric work and the remodel. We waited for an answer back. I called him a few times to see if he made a decision. He said he wanted to move forward with it. A day or two later we started the process of shutting the remodel side of our business down. We had a few guys quit and had to fire a few so we couldn't do the remodeling part anymore. I called him and let him know we couldn't do the job. He asked if we could push the timeline out. I talked with my boss and we decided we didn't have anybody to do any remodels, we only had electricians. I sent someone out to pick up the brochure and the bid. He didn't want to give the bid back which was fine. Noting was signed. We haven't contacted him since this. I thought it was better business to not do the job when we know we can't do it rather than trying to do it and messing it up.

  We have no reason to contact him. 

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