Business ProfileforCaster's Tow and Transport LLC

My vehicle was towed this past Friday May 19,2023. from Independence Center  mall to Casters Tow and Transport LLC. I called to get price to pick it up. Told 300.00. Nothing mentioned about  specific paperwork needed for pick up. When I arrived  there they said title or registration only. I asked if they could take the info I had which had my make model vin number as well as my name and current address he said that was up to his boss. The boss said no. He told me to come back the next day Saturday May 20,2023.  I asked is there any storage fee? He said yes 50.00. I said that’s not fair since you won’t take the info I have as proof. I explained I’m here  to get it now and you won’t let me get it to me so I really shouldn’t have to pay overnight storage. I even offered to have police come out to run my tags for proof of ownership. I was told to call to make appointment for pick up the next day, Saturday. I would need 350.00’to pick up my car. I called to schedule pick up. I needed it early for work they couldn’t accommodate my time for 930-945 so I scheduled for 4 pm Saturday. When I get there the total was now. 485.00. He charged me two days of storage. (Only there overnight)  Two window wrapping and then an after hours charge never mentioned prior. I told him I was never told about these extra charges. I was told 350.00. My daughter was with me and she heard this too. I mentioned to him that I had already complained about the one overnight charge of 50.00. He said if I didn’t like it leave and pay more later. I’f I didn’t leave he would  get me cited for trespassing. I unfortunately was forced to pay. They think they have total control and since we are at their mercy they are able to  charge whatever whenever. They need to be investigated and at the very least regulated. This is so outrageous and unfair.   I was told 350. How is  it ok to charge 485.00 at pick up? It’s thievery!!   I want others to be aware and warned.   I want my difference in money back. They also make you pay cash, which  is suspect. This was an awful and scary experience. Thx so much!!  ******* *********