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Find a Location

Lake Regional Health System has 1 locations, listed below.

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    Business ProfileforLake Regional Health System

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1029 Nichols Rd # 301, Osage Beach, MO 65065
    BBB File Opened:
    11/26/2001
    Years in Business:
    22
    Business Started:
    11/26/2001
    Business Started Locally:
    11/26/2001
    Business Management
    • Dr. Guy Kline, Manager
    • Mr. David Hossell, Manager
    • Alexis Steingrubey, Complaint Contact
    Contact Information

    Principal

    • Dr. Guy Kline, Manager
    • Mr. David Hossell, Manager

    Customer Contact

    • Alexis Steingrubey, Complaint Contact
    Additional Contact Information

    Fax Numbers

    • (573) 348-8309
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    CORINA H

    1 star

    04/20/2024

    ake Regional Hospital is very careless about patient care. I was brought in by ambulance with stroke like symptoms. After test ran including blood work and CT and MRI, They ask me to give them a urine sample knowing not able to stand or walk and not offering a bed pan they brought a bedside commode and after trying to use the bathroom and no help with transfer I fell hitting my face and left side of my body on the floor, and later was kept for 24 hrs with no assist and no one listening to my complaints of facial pain and bruising starting on my face on the left side. I was let go home. I am a seizure patient and on Tegretol which was to high that was the whole problem because I had been on it for so many years it just wasn't working anymore. ! That day after getting home I called my primary dr from COMC who AMAZING and she is saw me and set up CT scans that showed 3 FACIAL FRACTURES THAT WERE NOT IN THE TEST ON THE *** I WAS BROUGHT IN THE *** PLEASE BE CAREFUL AND THINK BEFORE USING THIS HOSPITAL! The doctor on call for neurology was ****** who is over sleep study department which has horrible manners and is judgmental by looking at old records of patients from 2014 and diagnosis you on those and not the actual things that you have. I hope no one has to experience the stress and pain and rudeness that this hospital is allowing to go on. I filed a complaint and I hope the problems are delt with. I also have plenty of pictures and also people that witnessed this situation.****** H

    Lake Regional Health System Response

    04/22/2024

    Lake Regional Health System values feedback from its customers and takes concerns from our patients seriously. Our goal is to provide exceptional healthcare to everyone in our community. 

    Due to federal HIPPA laws, we will not respond publicly with details to the patients complaint as that would expose her protected health information. Lake Regional Health System is responsive to patient concerns and has a process for handling patient complaints and grievances.

    Any complaints should be directed to the Patient Experience Specialist who would be happy to speak to the patient regarding her concerns. The direct office line is ************. 

    Local BBB

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