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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A few years ago, they installed 10 fire alarms. They installed them all over the house. They told me at the time, the batteries will last a lifetime and I will never have to replace them again. They came out about five years ago, they told us the fire alarms wouldn't work anymore. They replaced them and we had to pay $3000. A couple of weeks ago, a lady called us and said it's time for a review and time for the smoke alarms to get cleaned and check the batteries. They came out and they told me they needed to replace the fire alarms and it would costs another $3000. They say these would never need to be replaced just like the other times. We refused and told them to put them back up.Business response
07/08/2022
Shurfire Safety went out and serviced & cleaned their system for free. The system is working fine at this time, There is no need for replacement. Asked customer if they wanted to upgrade to newer system, they said no, not at this time. put alarms back up and system is working fine.
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Contact Information
1006 W Highway 28
Owensville, MO 65066-1677
Business hours
Today,8:30 AM - 4:30 PM
MMonday | 8:30 AM - 4:30 PM |
---|---|
TTuesday | 8:30 AM - 4:30 PM |
WWednesday | 8:30 AM - 4:30 PM |
ThThursday | 8:30 AM - 4:30 PM |
FFriday | 8:30 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.