ComplaintsforExclusive Automotive, LLC
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Complaint Details
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Initial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Paid to have transmission replaced they had my car for a year I paid 3200 in advance didn’t fix my car my attorney made them return my car to me and they have lied to me for a year I want my money backBusiness response
07/16/2023
On 8-2-2021 we replaced the transmission in Mr. ****'s car, a 2005 Mercedes Benz CLK500 with a good used unit, and a new Air Flow Meter. On 10-15-2001, due to a transmission fluid leak, we replaced the transmission again with another good used unit under warranty at no charge to ****. On 11-18-2021 we replaced and programmed the transmission control unit with a new unit purchased from the Mercedes Benz dealer in Springfield MO. **** paid for the repair. On 11-30-2021, we replaced the transmission front pump seal, which **** paid for. All work done on Mr. ****'s car was done in a professional manner. Nobody can know when or if used parts will fail, and we accept no responsibility for their failure. Now, after a year and a half, and after the warranty has long since expired, Mr. **** wants a refund. No refund of any kind will be given. Mr. **** requested all documents related to this matter, and they were all forward to him. This matter is now closed.Customer response
07/18/2023
Complaint: ********
I am rejecting this response because:
My car was never fixed as promised he had my car for one year then drops it off in my driveway still not working he has lied to me numerous times about my car I paid in full for everything. I called him at least 250 times in that year and always same excuse it’s about done. After leaving it in my driveway it had not been fixed 1st gear was out I towed it to the dealership and the said the transmission was completely junk and they have had to fix a lot of that company’s repairs for costumers
Sincerely,
**** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.