ComplaintsforHeart of Dixie Boutique
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Transaction was placed January 21st ($84.32 spent) it’s now a month later and I am still waiting on part of my order. Little to no response from ***** of business regarding when this order will be completed and or where the shirt is in shipping status or even if they have still have it. As per their website it shows as though they no longer carry that shirt. If that’s the case then should they not suggest they could replace with a different choice and or a refund???? I feel as though my emails are being ignored at this point. And I’m going to lose money on a t-shirt.Business response
03/06/2023
Hello!I just received a complaint letter-this order has already been shipped to the customer. All items ordered were preorders as stated when the customer ordered so her order was fulfilled as it should be. We also did not ignore any emails, we continued to update her on when the order would be received.Here is the tracking number showing she received the order*******************************Customer response
03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.