Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We ordered 420 chairs including book racks and pocket holders. The book racks and pocket holders were not included totaling $2,660.00 worth of missing product. After we made multiple attempts, no restitution has been made for this.Business response
05/25/2023
This was a case where Covenant Mfg acted as rep for the chair company. After delivering the chairs we all learned they failed to include the card pockets and underseat wire book racks. We made many requests to the chair company with no response. Then they went out of business.Covenant then went searching for the parts to fit the chairs.The card pockets are now in place which we learned how to and ended up doing them ourselves.The bookracks were much more difficult. After finally finding ones that will fit, Covenant Mfg has them on order.We will not only complete what our client needs but at an expense that is 3 x the amount our client paid for the parts but we know it’s what needs to be done.
Thanks,***** ****** ******** *** ************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1326 W Liberty Ave
Ozark, MO 65721-4204
Business hours
Today,Closed
MMonday | 7:00 AM - 8:00 PM |
---|---|
TTuesday | 7:00 AM - 8:00 PM |
WWednesday | 7:00 AM - 8:00 PM |
ThThursday | 7:00 AM - 8:00 PM |
FFriday | 7:00 AM - 8:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.