Business ProfileforClear Creek Golf Cart & Utility Vehicles

I had made a decision to attempt to repair my 2006 Club Car Precedent at your Osage Beach facility based on your long term relationship with **** ****** **** **** ** ********** **, which I am a member. In the last week of April, I brought my cart to the Osage Beach facility to address a potential battery issue. I instructed them to test the batteries and if needed to replace all four 12 volt batteries. I had driven the cart into the facility with everything working well. I followed up several days later and was informed that a new resistor was needed. A few days after, I was informed that it was not the resister and a new controller was needed, which after consultation did not feel that was correct. I met with the manager and informed him to put in my old batteries and I'll pick it up. I went to Osage Beach facility and found out my batteries were not there anymore and witnessed exposed wiring on the front dash, and my driving light no longer worked. The general manager asked that I leave the cart with them and they would ship the cart to Ozark for repair. I agreed and did not hear from Ozark, MO for several weeks. I made a trip to Springfield, MO on Wednesday, June 7th to follow up with the service request. I met with ******, the service manager in Ozark, MO to determine the status of repair. He stated that they were not able to get to it yet. ****** was very professional and did what he can to fix my cart. He tested the batteries in the cart and I agreed to replace all four with new ones. My concern is that he stated that the controller had to be replaced. I and other cart specialist question that, I feel that the Osage Beach facility caused the problem and don't feel I am responsible for any charges other than new batteries. I believe ****** made arrangements to have everything wired correctly including lights. I have yet received the golf cart and the cart is still in Ozark, MO. I have filed a complaint with the Better Business Bureau.