Business ProfileforLong's Heating and Cooling

We had some hail damage in 2021 & were told the AC unit outside was damaged & we needed to replace it. I got a 2nd opinion from ****s, & they were the comp. that installed the new one. We had several people come out over the summer, as we had issues come up where it wasn't working right. They finally got it working, and it was ok till 2022 when, in spring, we turned the AC on, & it didn't work! They came out & after a few more visits, finally got it up & running again. Now, it's 2023 & we turned it on & yet AGAIN, it didn't work! They set up an appt., telling me that they would be here "Tomorrow". This was Monday May 8th. But, when they hadn't shown up on Tuesday I called & was told "No, your scheduled WEDNESDAY"! Needless to say, we were not very happy, but we said to just have them keep that appt.. The office lady called me Wed. morning & woke me up asking "what is this all about, what does it mean you can't be there till 7pm"? I told her, no, that was notes from TUES. when she was trying to fit me in! I explained that someone had told me the wrong date! She LAUGHED & said, of that was me, sorry! I called back after waking up more, & told her I was a little upset that she had just laughed it off. She got huffy with me & told me if I didn't like it, I could go someplace else, to which I asked to speak to the owner. He got on the phone & after an exchange, we finally, I thought, came to an understanding, & his guy came out & worked on it. But, it's STILL NOT Working right! I told them I would be happy to pay the bill IF & WHEN it is a WORKING unit & I can turn it on in Spring have have it work! He has written me several emails basically telling to go someplace else, he's done with me & pay up or he's sending me to collections! It's only TWO YEARS OLD! They have been out here at LEAST 8 or 9 times over those two years 'fixing' stuff!! I only want what we paid for! A WORKING unit!! I didn't think that was asking too much?! I don't know what else to do now! Please help