![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforExpress Roofing, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company put a roof on my house in 2017, and I have a 7 year warranty on labor. They have tried repairing some of the issues, but I'm continuing to have leaks in the same spot on one area and in other areas they haven't addressed before. I have tried calling them, but they are not taking my calls. I have left messages for them, and they don't return the calls. I paid $5186.00 for the complete reroofing due to hail damage. Most recently, I had someone come out and look at the roof. They said they would send a crew out, and they would call before, but it would be that week. No one ever called.Business response
11/18/2021
We have repeatedly been in contact with the customer and have been down to his property numerous times. We are working on resolving the issue. Our crew will be back down there again on Friday 11/19/21.Customer response
11/19/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.