ComplaintsforJ Galasso Construction LLC
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Contacted the company around 11/25 - appointment was made for 11/28 for him to see scope of work - agreed to 11/29 after 6 pm. Got proposal 11/30, signed that day. He was to call me on 12/4 - had to contact him @ 8:45pm that evening and again 9:15am 12/5 - he said couldn't start until 12/26. Asked him to confirm time needed for project and if he would entertain an extra $300 to finish prior to Christmas. Response was 2 to 3 days and would get back to me about Christmas. Reached out 12/11, 11am - got response 4:30pm asking for a call - agreed to extra money before Christmas and asked for check to be dropped off for $700. Did so @pm 12/14 and looking forward to seeing him 12/16 @ 9am. He worked Saturday, including a Lowes run. Was due back 12pm Sunday, had to change it to 2pm. Monday came (day 3) and worked - not finished. Wednesday, 12/20, got text saying sick in bed. Told him just needed to make sure basement was done due to family coming in for holidays. 12/21 worked some. 12/22, texted saying more time not feeling well, asked if he would be done by **** - he didn't think so - 10am, he texted he couldn't come, asked tomorrow, he said yes (another Saturday). He got to a point that wall issues were corrected and the door still had work to be done, but agreed the week after Christmas ..... Waiting until 1/4 - texted asking where he was and remember he was paid an extra $300 - now had to text a 2nd time, then the sick/Covid card is played. Refused to make a time or anything. I posted 2 reviews documenting these issues. Forward to 1/8, now he refuses work because I had the nerve to post reviews - Says do what you wish, he doesn't care. Even offered to remove reviews if finished - refused **** at this point, I either (1) want the project finished and will remove reviews or (2) $500 refund, because I had to purchase paints for him to do the project and the $300 paid to have the project finished by 12/25 *** other $700 check was paid 12/23/cashed 12/27
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.