ComplaintsforDaily Journal
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I canceled service and stopped in the office and called several time because I keep getting billed. I was told they would issue a refund but that has not happened. They make it very difficult to get anything done online and by phone.Business response
04/07/2023
This is from his account. Refund was sent takes about 2-3 weeks and he has no balance.
Customer needs to give little more time for processing and mail.
Initial Complaint
03/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had written them on 2/7/23 asking for their subscription rates so that I may subscribe to their newspaper since it covers the ********** area too. When I called them they must have a automated system as I'm unable to get through and the phone doesn't ring.Business response
03/02/2023
We have a very short staff and limited open hours but i am very sorry you have not been able to reach someone.
Our hours are 9am-2pm Mon - Friday
Phone ************
This will take you directly to the **** ***** front desk
Initial Complaint
10/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I paid for a digital subscription. They limit what you can see. I subscribed for 6 months. I got a letter when it was close for the subscription to be over. They were going to charge me over $10 for the subscription. I called and they said they would extend it for 26 weeks for another $1. I agreed. 10/14 the $1 came out of my account. Two days later they charged me $10.99. I called again. I spoke to customer service in the Philippines. I asked them to cancel it and to refund my money. today I got a partial refund for $5.62.Business response
11/15/2022
I have put in for another refund . What happened was the customer was refunded part of the money but was charged a $5.00 refund charge.
I have fixed that and she will get a refund of that $5.00 in a couple weeks
Initial Complaint
01/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I took advantage of a special 3 month $5.00 subscription they offered about May or June of last year. I tried to cancel within the 3 mos. but no one their seems to be able to handle a cancellation. I have sent emails and spoken to the editor but the billings for $10.99 keep coming every month. ( If you didn't cancel within the 3 mos. the cost went to $10.99 per month.) Each month I have to contact by bank to dispute the credit card charge. One would think after all the chargebacks they would know something was not right but the billings keep coming every month. Please help!Business response
02/15/2022
Good morning,
I am with the Daily journal, and I responded to ****** ******’ complaint. We responded to him via email on Friday, February 11th, 2022. We closed out his account and refunded any money that was still on his account. I apologized to him, and he said that as long as he does not receive another bill (which he should not since the account is now closed) he will be happy.Thanks,
******** *******
Office Coordinator
Customer response
02/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.