Business ProfileforA to Z Gamez Parkhills

I took my sons ******** (in the the case ) to A to Z Gamez Parkhills to be fixed. I dropped it off and all I was told was that they would call when it was ready. After a week of not hearing back, I called and they told me they forgot about the device but someone would work on it this week. They called shortly after and told me they did indeed find water damage. I had to explain that it cant have water damage because thats not even why I brought it in for. (I broke something on the back when I was replacing the toggle) they said they would try again to fix it. I did not hear back until the next month saying they couldnt fix it. When I called back and apologized that I had not made it in to pick up the device and I am coming to get it, they told me they sold it and the games (20 games) that were in the case. They did not call to tell me this. They did not call and ask when I would pick up the device. I live 1 hour and 30 minutes away and I had trouble making back to the store. They said because of a policy on a dirty sign on the door, along with other things on the door, that their policy states that because of the time line, they had the right to do that. They had the device longer than the 30 day policy trying to fix it so they were already past their policy that I was completely oblivious to. Ive only been to this store one time so I was completely unaware of this policy/sign. I was never explained to or told of this policy. They didnt call and explain that if it dont come right away to get the device that it would be sold. They just did it. When I started calling to try to check on the device and told them my name, they would hang up on me and blocked me from sending messages to their business page to inquire about the issue. They gave the device back to me and 3 of the 20 games. They refuse to respectfully give any reimbursement.