![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMFA Oil Propane
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 9/8/2022 MFA Oil came to my lake house to deliver propane. The technician arrived, found the tank empty and tested it. The tank had a leaking valve so he replaced it at MFA Oil Expense since they own the tank and I lease it. When I received the bill there was a charge for 75.00 on it fora leak test they did remove due to the leaking valve they replaced. My complaint is they refused to reimburse me any amount of money for my propane in the tank that leaked out due to the faulty valve on the tank they own. I told them to just average the number of gallons per month over past fills to get a figure and they refused. So bottom line they refuse to compensate me anything for propane lost from the tank due to their faulty valve. They would not even consider averaging it even though they did the math which was….I am getting propane 3 months earlier than past fill timeframes and according to them the average use would be 13 gallons a month. I was just asking for a credit of 3 months worth or 39 gals. An unwillingness to apply some type of credit due to the fact that they have no way of knowing how much was lost is on them. There are remote sensors that can monitor tank fills, they are just not using them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.