ComplaintsforBank of Missouri
Bank
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received my bill for April 6th on March 9 @ 7:55 am. I went and paid my April payment on March 9th at 4:55 pm. The system didnt recognize it and they said I was past due so I had to pay more this month. My payment was made on the day they asked for it. Proof attached. They are still trying to say I was past due but have credited me the late charge. I want them to correct their mistake and show my payment made on time and note as such in the system and provide me with proof. I have not been late on a payment and am very frustrated that the representative nor the supervisor could understand and that they kept saying I was late on my payment. I literally had to hang up on them. This is horrible customer service. I ended up paying $148 this month to get me out of the red but I shouldnt have had to because my account was NOT past due. If there was a past due amount. It would have shown on my April statement.Business response
08/06/2024
Hello,
Please see the attached response.
Thank you,
Customer response
08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On July 16, 2024, I recieved a credit card with all of my information on it stating I now had a $700 line of credit with them. I have never requested this card nor heard of this company. I contacted the customer service and could barely understand the person. They tried to get my personal information and I refused several times. They finally and reluctantly sent me to the fraud department and again they tried several times to get my personal information. Not going to freely give my personal information on a fraud case. I requested that the card be canceled but they wouldn't and that it has to wait 10 business days. I told them I'd be contacting my lawyer if I start getting charges.Business response
07/18/2024
The Bank of Missouri (TBOM) is the bank issuing holder of Acima Private Credit and the business associated with this BBB complaint. Please route your complaint to the correct business for assistance. To contact TBOM directly please call **************.Business response
08/02/2024
August 2, 2024
Better Business Bureau
***************************
************************
RE:Better Business Bureau Complaint ID: ******** ***********************
To whom it may concern:
We are in receipt of your correspondence received July 19, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer Relations Contract Services
********************Customer response
08/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I have recieved by mail their response as well and hope it'll all get resolved fast.
Sincerely,
***********************Initial Complaint
07/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I opened a line of credit with this bank, I got behind and was making payments to the best of my ability, They added fines and fees that got me further behind then closed my account and threatened to report me to the credit bureau. I consider this predatory lendingBusiness response
07/24/2024
July 24, 2024
Better Business Bureau
***********************************************************************************************
RE:Better Business Bureau Complaint ID: ******** ***************************
To whom it may concern:
We are in receipt of your correspondence received July 10, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer Relations Contract Services
********************Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with The bank of Missouri. I do not have a contract with MIDLAND CREDIT MANAGEMEN, they did not provide me with the original contract as i requestedBusiness response
07/18/2024
July 18, 2024
Better Business Bureau
***********************************************************************************************
RE:Better Business Bureau Complaint ID: ******** ***********************
To whom it may concern:
We are in receipt of your correspondence received July 9, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer Relations Contract Services
********************Initial Complaint
07/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid Aspire bank of Missouri $116 on June 24,2024 because I was told that will bring my account up to date however as of today I still do not see this payment posted to my account and when I called I was told that its because I owed $295 so I asked why don't they listen to the call because why would she ask for $116 if it was $295? Any case the payment still should show it was made but its not thereBusiness response
07/22/2024
Hello,
Please see the attached response.
Thank you,
Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was approved for an Aspire Credit Card (backed by the Bank of Missouri) on March 1st 2024. Since then I have paid $218.75 in fees and have never received the card. I contacted the company on Sunday April 14th and let them know I never received my card, they advised me that they would cancel it and send me a new one. I never received the second one either.Business response
07/22/2024
Hello,
Please see the attached response.
Thank you,
Initial Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear Better Business Bureau,I am writing to file a formal complaint against TOTAL ************ regarding an unauthorized account that has been reported on my credit report. Despite my efforts to resolve this issue directly with TOTAL ************, the account remains on my report.Details of the unauthorized account are as follows:Creditor Name: TOTAL ************ Opened Date: 10/03/2023 Account Number: ************ High Credit: $420.00 I have never applied for or opened an account with TOTAL ************. This account's presence on my credit report is negatively impacting my credit score and financial standing. I have contacted TOTAL ************ to dispute this account and provided the necessary documentation to support my claim that this account is fraudulent. Despite my efforts, the account has not been removed from my credit report.I request that the Better Business Bureau investigate this matter and assist in getting this unauthorized account removed from my credit report. TOTAL ************ should take immediate action to correct this error and ensure that no further unauthorized accounts are reported in my name.Thank you for your assistance in resolving this urgent matter.Business response
07/23/2024
July 23, 2024
Better Business Bureau
***************************
************************
RE: Better Business Bureau Complaint ID: ******** ***************************************
Dispute **********************
On June 27, 2024, The Bank of Missouri ********** received a complaint from your offices, on
behalf of the consumer identified in ID ******** (the customer).
We are reviewing the customers concerns, and a response will be sent directly to the customer; the
customer should allow 5-7 business days to receive the response in the mail from *********
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer ******************* Services
********************Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received credit card they charged processing fee of 95$ then when I tried to activate card they told me 24 hours then they told me 5 days then they told me 10 days I would have to wait to activate card they have already taken my 95$ out of my checking accountBusiness response
07/10/2024
Hello,
Please see the attached response.
Thank you,
Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
DEAR TBOM - MILESTONE; I was shocked when I reviewed my credit report and found late payment on the dates below: APRIL AND MAY 2024. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me. I demand an immediate deletion of this account from all credit reporting agency. I do ask in light of the good standing relationship we have that you remove this 30 day late from my credit report and refund any late fees assessed on my account. Also, I was billed incorrectly under the provisions of FCBA 15 USC 1666b, 1681i, 1692g - Due to these violations and inaccurate reporting i demand an immediate deletions....delete today. I do not believe it is accurate and would rather not have to spend more time than necessary for both of us to resolve this situation. I appreciate your help regarding this and look forward to keep having the positive experience that I have had with you in the past.Business response
07/03/2024
July 3, 2024
Better Business Bureau
*****************************************************************************************************
RE:Better Business Bureau Complaint ID: ******** *******************************
To whom it may concern:
We are in receipt of your correspondence received June 20, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer Relations Contract Services
********************Initial Complaint
06/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hi TBOM RETAIL/CCI;Never had an account with you. I am filing a formal complaint regarding a violation of my consumer rights under various sections of the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).According to 15 U.S.C. 602(a), I am entitled to privacy, and 15 U.S.C. 604(a)(2) specifies that a consumer reporting agency cannot furnish an account without my written instructions. I demand that all methods of communication and collections on this account cease immediately. I request the immediate deletion of this account from my credit report as I do not recognize this account, have no knowledge of it, and have no prior contractual obligations with the company in question.You have violated my rights under the following sections of the FDCPA:1. 1692d: By engaging in conduct that harassed, oppressed, and abused me in connection with the collection of an alleged debt, including sending a collection letter containing veiled and empty threats of legal action.2. 1692e: By using false, deceptive, or misleading representations in connection with the collection of a debt, including the following: * 1692e(2)(A): False representation of the character, amount, or legal status of the debt in the collection letter. * 1692e(5): Threatening to take legal action that cannot legally be taken or is not intended to be taken.3. 1692g(b): By engaging in collection activities that overshadowed or were inconsistent with the disclosure of my right to dispute the debt, as stated in the collection letter.4. 1692f: By using unfair or unconscionable means to collect or attempt to collect the debt, as alleged in the misconduct detailed herein.I demand the immediate deletion of this account from all credit reporting agencies. Your actions have significantly impacted my credit report and overall financial wellbeing, and I expect prompt rectification of this issue.Business response
06/26/2024
June 26, 2024
Better Business Bureau
***********************************************************************************************
RE:Better Business Bureau Complaint ID: ******** ***** Dos ******
To whom it may concern:
We are in receipt of your correspondence received June 15, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.
Please do not hesitate to contact our office if you have additional questions or concerns.
Thank you.
Customer Relations Contract Services
********************
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Customer Complaints Summary
485 total complaints in the last 3 years.
174 complaints closed in the last 12 months.