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ComplaintsforDivine Family Eyecare
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was told I needed progressive lenses by Divine, I paid over $600 for these glasses & from day one I couldn’t really see using them. They told me to wear them for a couple weeks & get used to them. I’ve had 3 car accidents & 2 falls at my home, I cannot drive with these lenses & I’m required by law to wear glasses while driving. They told me that if I couldn’t adjust they would make it right, well now they are saying I only had 60 days to correct this, which was never stated to me originally. I’ve had to go see another eye doctor & he says I don’t HAVE to wear progressive lenses but Divine made it sound like I was gonna make my eyes worse if I didn’t. I just want them to put single lenses in my glasses like they should have the second time I went in for adjustments. They told me they would make them right but now they won’t . Please help me correct this as I’m 58 and on a fixed income and can’t afford to take a loss for $600.Business response
08/18/2023
She has used our product for 8-9 months and just now has told us she has a problem with it. I don't know what she expects for us to do. We gave her 60 days to respond to us about the product.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.