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ComplaintsforSci-Tech Automotive
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 2022 I sent my car To have the my timing chain fixed for the third time in 5 years. After repairs were made I was told I needed an engine and the cost would be $9000. I offered to pay for labor and for them to remove the parts. They told me no payment was needed and I could get the car. After having the car Looked at by another mechanic he mentioned how they should have seen I needed an engine before repairs were made. He recorded a video after suggesting my car was damaged by the repair company. I reached out and was told I was offered a discount but I question why fix a car that needs an engine. I have been without my car since that time.Business response
10/17/2022
The engine failure was unrelated to the timing chain. The engine failure damaged the timing chain. No adjustment is justified. As a good faith measure, we offered to credit the original replacement cost of the timing chain against the cost of the engine. The customer declined our offer
.
Customer response
10/18/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: If the engine failed due to the timing chain, the repair shop done the work on the past three timing chains. I timing chain has between an 80,000 and 100,000 mile lifespan. I have had it replaced 3 times in 4 years due to this shop being an option with my warranty.
Regards,
******* ******
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Contact Information
9955 E State Rt 350
Raytown, MO 64133-6580
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.