39 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Amy R
5 stars08/16/2024
We’ve had two projects done, both to quickly remove water in the basement and to stabilize foundation walls. Both project teams have been professional, efficient, on time, and thorough. They’ve answered questions to explain why and how certain strategies will work for our home. They have been respectful, and cleaned up so well before going! I wish I could remember all of their names: Salesman Anthony, foremen Eddie and Christian and Tello. There were others too… Thank you!Review from Michael M
5 stars08/02/2024
I had a leak in a basement wall. The crew (3 men) from Smart Foundations hand dug 4 feet down to expose the foundation wall down to the footing. They used an epoxy sealer on the wall and footing and then sealed it with asphalt tar waterproofing. The also extended 3 downspouts to get water away from the wall. The men were very efficient and treated me with respect as they answered my questions. I highly recommend Smart Foundations for any basement water problem you might have.Review from Lloyd B
5 stars07/31/2024
The workers did a great job cleaned up once they finished and they stayed on the job until it was finishedReview from Al M
4 stars07/19/2024
Very professional. Kept in contact about all phases of workReview from Robert C
5 stars07/16/2024
I am completely satisfied with the outcome of the work your team did on my foundation and the cleanup afterward.Review from Deborah J
5 stars06/27/2024
I had done everything to keep water out of my basement. New road, new yard, and finally I was fed up enough this spring that I called Smart Foundation. They were comparable in price with the competition, not cheap that is for sure. I certainly got what I paid for. The service was outstanding as the quote was right on the money with the job they did. The guys who did the work checked in 2-3 times a day, so I was at work and knew exactly what they were doing and when they left. I have to say, considering they were working on at least 50 feet of my basement wall, they did an excellent job at clean up. After each day they cleaned and organized their equipment, the demolition was neatly managed, and hardly any dust. They were done in just 2 days. The staff in the office was there with any question and all follow up was timely. I had to finance through their bank and they were easy to work with. It was so nice to be able to get ahold of a real live person with questions etc. The follow up made it stress free, from start to finish. Yes, I would highly recommend Smart Foundation. Thank you all.Review from Peggy B
5 stars06/26/2024
A great job and considerate workers. They were helpful moving some of the stuff I wasn't able to move. They cleaned up well also. Thanks for the quick fix.Review from Joyce S
5 stars06/19/2024
I needed some follow-up (warranty) work done, because I still had a large excess of dirt that hadn’t settled in the area where my foundation was lifted. It had been piled several inches deep against my foundation; that was an invitation for termites and siding-decay. The guys came out and hauled off all the dirt/clay that was above the sidewalk/patio/foundation. Looks perfect!! Thanks so much.Review from Katie B
1 star06/14/2023
This company strung me along for literally 14 months after taking my deposit. Once the job finally started, they sent the invoice before it was completed and immediately started harassing me for payment. I'm honestly in shock at the lack of professionalism and humanity demonstrated by the people at this company.
Smart Foundation Repair and Basement Waterproofing Response
02/22/2024
Hi Katie, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced during the course of your project. This occurred during a time when we were winding down our concrete flatwork division at the end of the season and we tried to cancel the project and refund you the deposit on two separate occasions because of the long wait times and you did not want that. We strive to provide the highest level of professionalism and customer service, and it's disheartening to hear that we fell short of your expectations. Please know that your concerns have been noted, and we will use this feedback to improve our processes and better serve our customers in the future. Regarding the timeline of your project, we understand that delays can be frustrating, and we regret any inconvenience this may have caused. Our team works diligently to meet project deadlines, and we apologize if there were any misunderstandings or miscommunications along the way. Regarding the invoicing issue, we aim to ensure transparency and clarity in all financial matters. If there was any confusion or if you feel that the invoice was sent prematurely, we apologize for any inconvenience and will address this internally to prevent similar situations from occurring in the future. We value your business and the opportunity to serve you. If there are any further concerns or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you again for bringing your concerns to our attention. Sincerely, Blake B****, CEO at Smart Foundation SystemsReview from Harvey C
5 stars06/11/2023
I had a small project to complete. Just 2 floor joist support posts. Smart Foundation Systems did an Excellent job. Great communication by workers and office staff before and after the work was complete. Cleaned up after the job and left no mess. I would recommend Smart Foundation Systems.
Customer Review Rating
Average of 39 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.