ComplaintsforQuik Move

• Initial Complaint

  03/27/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I contacted this business on or about January 22, 2024. I requested services for removing several items from a previous address to my current address. I was given a quote and I put down a deposit of $100.00. And set up payment through ********* I ended up cancelling the services with the moving company on the same day or a day or two after January 22, 2024. I was told that the down payment could not be refunded and also that I would have to still pay the full amount that I was quoted. I was then sent an email on January 25, 2024 giving me credit for 470.00. I explained to the owner that I did not want a credit because I wouldn’t need his service and I do not want any money removed from my account. He said that money would still me taken from my account until I have fully paid the amount he was requesting, even though services were not rendered. I made a stop payment through my bank and now ******** put me into collections which can affect my credit score etc.

  

  Business response

  03/28/2024

  Answer to Petition
  
  
  
  
  1.****** (client) booked a moving date for Tuesday 1/23/24 on Monday 1/22/24. Client was given option to pay $100 (non-refundable) initial deposit and leave the card on file to close out the account on day of the move or chose ********* 
  
  
  2.Client chose ******** as the chosen payment method. Which gives clients the opportunity to pay the full-payment in 4 increments but while ******** foots the bill up-front (non-refundable). 
  
  
  3.We called Client on moving date(1/23/24 around 12pm) and she rescheduled for Saturday 1/27/24. 
  
  
  4.Client called again on 1/25/24 and stated that she doesn’t want to move the items. 48hours before the moving date. (non-refundable)
  
  
  5.Client was informed once again that deposit were non-refundable because once we reserve a blocked time it prevents other clients from booking that date. Which is why we do not do any refunds and many other fees required at the initial time of payment are payed out to third-party services.
  
  
  6.We get inquiries throughout the day requesting moves and or deliveries and turn other potential clients away if those dates/times are booked. Which we did once ****** booked.
  
  
  7.On January 25th  ****** was credited for a (free move for the amount of $470 which is unprecedented. ****** stated it was fine don’t worry about it.
  
  
  7.January 29th, ******** reached out to our company and we sent this exact same information with: receipts and invoices. ******** handled it on their end thereafter.
  
  
  8.We did not take any money out of clients account. We were paid through ******** the full amount of $470.08 on 1/22/24. The initial deposit which client chose though ******** was sent by ******** to us. Any credit bureau issues would not be handled through our company.
  

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