ComplaintsforStrickland Automotive

• Initial Complaint

  01/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  My husband and I bought a car from Strickland auto for $1900 in September on the 28th. The power steering was supposedly under warranty. Part of the power steering we found out is bad. We found this out a few months ago. We called them to replace it. They had not called me back. I drove up there a few times to resolve the problem. They have yet to fix it or call me to tell me they have the part.

  Business response

  01/26/2023

  We understand it can be frustrating to need a repair after purchasing a vehicle. We did have a warranty on the power steering pump for your vehicle, because we put a new one in. However, as we discussed the power steering pump is not the issue, it is a piece outside of the pump. We did not have any other kind of warranty for this car.  We have offered to fix the issue, but we can not do so for free. Thank you for reaching out here as well as to our shop. Please let us know if you have any further questions or concerns.  

  Customer response

  01/27/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  they have not fixed anything. I called several times. I will pay for it to be fixed. But I want it fixed correctly.
  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  06/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I BOUGHT A 2010 SUBURU OUTBACK ON 3/21/2022 IN THE AMOUNT OF 5,400.00. I TEST DROVE THE VEHICLE AND IT SEEMED TO RUN FINE, THEY SAID THEY HAD TO FIX A PART THAT HAD TO DO WITH THE WHEELS, SO I CAME TO PICK IT UP THE NEXT DAY, THE CAR SEEMED TO RUN FINE AND I WENT TO TAG THE VEHICLE, ON MY WAY BACK HOME IT HAD LOST POWER AND WASNT RUNNING RIGHT, I GOT IT HOME AND OPENED THE HOOD AND MY BELT WAS ON TOP OF THE ENGINE I CALLED THE SHOP AND THEY CAME OUT AND FIXED IT, A PULLY HAD BROKEN, SO THE CAR WAS WORKING FINE FOR 6 DAYS AND ON MY WAY TO WORK IT HAD OVER HEATED AND STOPPED WORKING, SO I CALLED THE TOW COMPANY AND HAD THEM TOW IT TO STRICKLAND AUTOMOTIVE TO FIX, I CALLED THE NEXT DAY AND EVERY DAY FOR 3 WEEKS ASKING ABOUT MY VEHICLE, THEY DID NOT GET TO IT FOR 3 WEEKS, THEN AFTER THEY GOT IT IN I CALLED SEVERAL TIMES A WEEK TO CHECK ON THE STATUS OF MY VEHICLE AND THEY KEPT COMING UP WITH ALL KIND OF EXCUSES, I WAS PATIENT BUT WAS GETTING HARD TO GET TO WORK EVERYDAY, THIS LASTED FOR 4 MONTHS, THEY SAID THEY ORDERED A NEW ENGINE AND IT WAS A BAD ON, SO I WENT TO THE SHOP TO RESOLVE THE MATTER BECAUSE IT WAS GETTING EXCEEDING DIFFICULT TO GET RIDES EVERY DAY AND THERE WERE SEVERAL DAYS DURING THAT TIME THAT I MISSED DUE TO NO CAR OR RIDE, I HAD ASKED FOR MY MONEY BACK AND THEY DID NOT WANT TO DO THAT SO THEY OFFERED ANOTHER VEHICLE THAT WAS IN BAD SHAPE TO REPLACE WHAT I HAD BOUGHT AND IT WAS NOT EQUAL TO THE ONE I BOUGHT, SO I ASKED THEM IF THERE WAS ANYTHING ELSE THEY COULD DO AND THEY SAID THEY COULD GET ANOTHER ENGINE BUT THAT I WOULD HAVE TO PAY FOR IT, THE AMOUNT OF NEW ENGINE WAS 1300.00 SO I PAID FOR IT, BECAUSE I DID NOT KNOW WHAT ELSE TO DO, SO I HAD THE ENGINE AND CAR DELIVERED TO MY HOME AND I AM PAYING A CERITIFIED MECHANIC TO PUT THE NEW ENGINE TOGETHER BECAUSE I DID NOT TRUST STRICKLANDS TO PUT IT IN THEY DID NOT SEEM TO KNOW WHAT THEY ARE DOING, WHEN THEY DELIVERED THE CAR, THEY PUT PARTS IN IT THAT DID NOT BELONG AND FAILED TO GIVE THROTTLE BODY WITH

  Business response

  06/29/2022

  Thank you for reaching out in regards to this matter. When you purchased the vehicle with us you signed paperwork that we went over with you. One of those papers we went over is called a Buyers Guide. This guide states that there is no warranty on the vehicle or any of its parts. Although this paper was signed by you we still tried to help in any way that we could. For example, when the belt broke on your car we had a mechanic not only fix this part free of charge, we did a service call to your home free of charge. When you started having the issue of the car overheating and you called we let you know that the shop had multiple other cars ahead of yours that needed to be completed first. You still chose to have the vehicle towed to our shop not knowing when we would be able to work on it. You did call us nearly everyday for the first 3 weeks to ask if we had started working on it yet. Once we began to work on the vehicle we noticed that the head bolts were broken off  and a different engine would need put in the vehicle. We communicated this with you as soon as we found out. To try and work with you we gave you the option to give us time to find a used one that would cost any money out of pocket for you. This did take some time because we have to rely on other companies to get these large parts, its not something we could pick up at a local part store. You continued to call us multiple times a week to check the status on the vehicle and to threaten us that your sons would come up to the shop and do something about it if you didn't get your car back soon. We did find a used engine for your vehicle but once it was delivered to the shop we noticed that it was not the correct engine for the model we needed. We did not want to put in the wrong engine so we sent the engine back and called you to let you know what happened. We continued to look for the correct engine after this. You called many more times asking what could be done. We offered a trade for the vehicles on our lot that were valued at the same cost but you stated you that you would rather have a subaru and wait for yours to be finished. We found you a used engine at LKQ for $1,300 and we talked with you about it and you said that you would pay for the engine just so that you didn't have to wait on another one. Then 2 days later you called to let us know that you didn't want us to put the engine in the vehicle, you just wanted it dropped off at your house. When the engine was delivered to us, we loaded it into your vehicle and towed it back to your house free of charge. If there were any parts that didn't go to your vehicle in your car it could have been a simple mistake that the shop hand put it in there accidentally. When we delivered the car back to your house we had you sign another paper stating, quote "Strickland automotive will drop the car and the engine off at the address given. This will end all liability and warranty 2010 subaru impreza and engine. We will not be held liable for the labor or installation of the engine. As verbally stated, by both parties, that the vehicle will be taken care of by ****** *****." You signed this paper in person when we delivered the car and engine to your home. We feel that we went over and beyond our responsibilities to try and help you even though you bought the used car AS IS. We will not be offering a refund of any kind.

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