Business ProfileforA & E Kitchen Service, LLC

I hired A&E to repair my freezer as the only True Brand repair company around. They would not send a technician to me. With much effort, I transported the large commercial freezer to their facility. After running the freezer, they did not exactly say the issue with the freezer, but told me that a new compressor was needed to make it go below zero. Later, it would be determined that the outlet that I had been powering the freezer perfectly for a year, had lost its power due to rewiring in the whole house when installing a solar system. I have no way to determine/prove whether the freezer actually needed a new compressor, but at the time, I trusted their diagnosis and paid the $2,500 quote to have the compressor replaced. Only after I brought it home and it didn't work, did I question this. (I also took them a small residential freezer that only needed a freon charge and I asked the dispatcher/scheduler if I could bring that small unit to have it charged while I was making the trip to their shop. She gave explicit permission to do this. I was told that if there was anything wrong with it they would not work on it. I understood this, but was already assured by my local freezer service man that the freezer only needed a freon charge.) Upon returning to pick up, the residential freezer was never returned to me. I was told that they "don't work on residential freezers" and they didn't have it anymore. My son picked up the freezer, with no recourse to dispute this, was focused on safely getting the large unit home. The freezer with new compressor was plugged in - still did not come to temperature. Once again, they would not send a repair man to assist with trouble shooting. They merely said that I would have to bring the freezer back in again. There was no mention of charge, and all they did (after another transport in) was plug it in and say "it works, there's something wrong with your plug. Then sent me a $100 invoice to charge me for it.