ComplaintsforCorwin Ford Lincoln Republic

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2023 **** escape from Corwin **** the car had 2254 miles on it when I bought it. They had a worker driving the car around for errands. They had to call to get him to bring the car back. I did not get to test drive it at all. I took the car to mr ******* to of course wash it. I only had the car approximately 2 months at this time. I get all the way through the carwash and as the back end of my car go through the dryers my spoiler on top on the back hatch blew off and was hanging by one cord. I drive around and got the manager ******* to look at my spoiler. He noticed that there was a lot of sticky tape on it to hold it together. He told me that it probably was already broken and that they put sticky tape on it to hold it together. He also said my brake light in the spoiler wasnt even connected so he connected it. He then told me they are not responsible for any damages to any cars and told me to go talk to ****. I went to **** and got my salesman **** and the finance ***************** outside to talk to them and show them the spoiler. It was put back on by the carwash manager so they did not try to take it off to look at the sticky tape. They proceeded to tell me that is the way they put those spoilers on now. They said that the carwash broke it and I needed to go back and talk to them. I went back and got ******* from the carwash to talk to again. He put in a complaint, but said it wont do anything because they wont take responsibility. I asked him to view the video, which he did and he said first off the brake light in the spoiler was not working and that the spoiler did fall off at the air dryers. I asked to see it and he said I couldnt without a lawyer, but he did show me a picture of my car waiting to go into the carwash where my brake light on the spoiler was not working and the video where my spoiler blew off, nothing broke it before I got to the dryers. I went back to **** and they said **** will not fix it its not their fault.

  

  Business response

  08/26/2024

  From Sales Manager *********************, "****** came in 2 weeks ago. She bought the vehicle new in March of 2024.  She had her spoiler in the back seat. Told me that it blew off in the carwash. She then stated she attempted to re-attach the spoiler herself with the carwash manager,and it flew off on the interstate on her way to ******. After ********************* (Service Manager) and I looked at it, the piece the spoiler is clipped and plastic welded to, was completely ripped off, the plastic welds separated, and clips noticeably broken. There is no sticky tape, only the plastic welds, four bolts (still in place), and the plastic clips they use to install the spoiler in the factory. I have taken photos of the damage buit are too large to submit with this response.

  I am sure the force of the dryers pulling the spoiler out of the car pulled the brake light wire off as well.  ****** stated the carwash she went to showed her the video, but would not allow a copy of it without a lawyer involved. This is clearly damage caused going through the carwash. We explained to ****** the carwash broke her car, not **** or Corwin. I went as far to help file a complaint with Mr. ******** corporate office to help ****** see if they will take responsibility. They told me they would reach directly out to her.This issue is nothing mis-installed in the factory, and we dont put the car together at the dealership. This is damage using a carwash.  We hold no responsibility here. 

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I came here to purchase a vehicle and they have a program for used vehicle and I spent almost $1,815 on a vehicle and I didn&#**;t even make it home. The vehicle has a blown engine and I did buy the vehicle as-is. I am waiting to hear back from the manager to see if I can get my money back but I feel like I should have been told about any issues the car had prior to purchasing.

  

  Business response

  08/26/2024

  Customer has returned the vehicle. It was sold as is on a junk affidavit. Corwin refunded part of the purchase price.

   

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used truck but certified used and put a warranty on it. The truck will shut off and they have had the truck for weeks and can&#**;t find anything wrong with it. I can&#**;t literally drive it. They won&#**;t answer the phone either. I paid $30,000 for it. According to ******, the truck has been in and out of the shop since long ago. I would like for them to either buy the truck back or to fix it.

  

  Business response

  07/03/2024

  After speaking with the Sales Manager and Service Manager this is the response I have received:

  Corwin **** Republic had his truck in the shop here for two reasons. First, there was a shake intermittently. Secondly,customer states after hitting a pothole, the truck briefly shut off and turned back on. We had the truck for several weeks looked at by multiple techs with no duplication of either concern. There were not codes in the vehicle computer. Corwin took film of driving the truck for 45 minutes with nothing at all going wrong. We have no issue fixing the truck if we could figure out what is causing the concerns the customer is seeing. The truck performed exactly as it should have the entire time we had the truck here.Again, if the truck will fail or mess up for us, we would know what to fix/replace. We are more than happy to keep looking for a problem, we just havent had anything wrong happen thus far. Perhaps ***************** could come back and take a technician, service advisor or sales manager for a test drive and show them how to get the truck to consistently act up we can move forward with fixing. Unless there are computer codes or we can duplicate the concerns we cannot fix it. 

  Customer response

  07/03/2024

  We have tried calling corwin several times and were instructed we would be called back. We have never gotten a call back from them. We have messaged the sales person asking him to call us and have never gotten a phone call. 

  

  Business response

  07/08/2024

  Corwin **** Republic does not intend to purchase the vehicle back. As noted in Corwin's response to the complaint, the issues have not been duplicated. If the customer would come and ride with staff and be able to duplicate the concerns, we would be happy to work further to correct the issue. Until the issues can be duplicated, we cannot fix the concerns.

  ************ ask for the service department and setup an appointment to ride with an advisor or tech and duplicate the concerns. If they happen as often as expressed, should not take long to show the staff member how to duplicate the concern on demand. 

• Initial Complaint

  05/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My husband and I both have bought a truck from this company 4-15-2024. We had gotten a call 4-19-2024 that they were fixing to mail the title off. We had called them 4-30-2024 as we still havent received it. Normally we receive mail within 2 days tops. We was informed that they do not mail certified. One thats the first dealership that doesnt send mail certified. With the extremely high $565 admen fees you can afford to send important documents certified.We are concerned we might be trying to get scammed out $21,859. You all should consider sending important documents certified so it can be tracked. Anyone can end up with our title and claim our truck.

  

  Business response

  05/21/2024

  Corwin does not send the title work certified due to the number of complaints and bad online reviews that customers had to take time to go to the post office to get their paperwork. We do contact customers and ask them if they want to pick it up or be mailed. The Todds, did elect to have it mailed. Corwin is sorry that the **** has not delivered the paperwork initiating this complaint. 

  Once the title clerk/****** was notified on a Friday afternoon of the missing paperwork she applied for a duplicate title for the ****** the following Monday due to not having two check signors on that Friday. The duplicate title came in last week and after contacting the customer, ********************** offered to send via *** next day insured delivery and the customer refused and insisted on driving from ********* to Republic to pick it up. Corwin did provide a check for potential late registration due to the second set of paperwork arriving just before the 30-day registration period was to end. The customer did pick up the paperwork last week.

• Initial Complaint

  03/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -Went to look at vehicle 2 hours away, after salesman reported vehicle was available. -Upon arrival vehicle was in service due to “struts needing to be replaced”. Once replaced vehicle would be available. -Purchased vehicle from dealership in February 22. -in June, noticed excessive wear on tires, called dealership about struts/alignment causing this. They denied accountability by Service Manager. He said “there was no need for alignment” even though I saw struts were off of vehicle. -replaced tires and started to notice uneven wear again and took vehicle to GM dealer for alignment. -GM dealer notified me that the wrong struts were installed on vehicle thus making it impossible to properly align vehicle therefore causing uneven wear and tear on tires and the way it drives. -I contacted Corwin Ford again, and I keep getting the “I will return your call” or “this person ___ was supposed to contact you”. It has been several weeks since that initial call and dealership does not resolve issue or just hopes I get tired and it will go away. -I want them to replace the struts with correct size to make vehicle safe and drive able, and also the cost of tires and alignment due to negligence of installing the wrong size struts on vehicle. I have tried to be patient with this business and also this vehicle is currently not in use due to safety concern of driving without correct equipment on the road.

  

  Business response

  03/16/2023

  Customer purchased the unit in Feb of 22 with approximately 98k miles and then the customer contacted the dealership around 06/21/22 speaking with ***** *******; stating that his tires were showing excessive wear after we had replaced struts and turned the rotors. The sales management did review with the service manager and were told that changing the strut does not affect the alignment on that vehicle.

  In February 2023 the customer recontacted the store and spoke with **** ****** the sales manager with the same concern. The customer emailed photos along with the recommendations the *** dealer in Kansas City gave him. In the photos you could see the part number on the struts and we verified with parts they were the correct struts for the vehicle and they were installed in the correct direction. The customer has not been back at our store with the vehicle in over a year. We have offered to reinspect it here and repair anything we have done wrong at our cost but the customer has refused. 

   

   

   

  Customer response

  03/17/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  I have not been offered for the vehicle to hear inspected by anyone in their staff in order for me to refuse. **** ****** has not returned my calls after speaking with him twice. The dealership is 2 1/2 hours away (132 miles to be exact) from my residence and with the vehicle not being able to be aligned properly it is not safe to drive that distance. 
  

  Since second contact in February, I tried to call back on March 2nd, 3rd and 10th. One of those times **** told me “my service manager was supposed to call you” once I replied that nobody has reached out to me he replied “I will find out and give a call back” and I still have not heard from them. If I haven’t been contacted by anyone in their staff how can they say “I refused for them to service vehicle”. 
  
  If needed I can provide phone records of no corresponding phone calls other than me calling them. **** has only returned my call the first day I contacted him.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  12/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an oil change summer/fall of 2022, got it home and found oil drops in my garage. Called the Lincoln dealership at that time, explained to me new hires/buy out, but bring in my car for evaluation of situation. They discovered something loosened during oil change and would need to replace the oil pan. Scheduled out time for oil pan replacement, picked up my car and was charged $100, to which i was told that was my deductible...which I thought very odd when this is the body shops fault, not Lincoln... but afterwards and before next oil change found more oil in my garage. Upon returning my car to now Corwin Ford again, they said we apologize, we forgot to change out a gasket on a drain plug with that oil pan replacement, so no charge. Drove my car home, only to find oil in my driveway the next day, for it was still leaking oil! Upon another 45 minute drive to Corwin they claim it's now coming from the upper oil pan and Est to fix was $12k to fix since I mentioned I would need to seek a 3rd party to review what is going on. I picked up my car today, drove it home to park until my appointment with another body shop next Thursday to review what's been done to my car and notate for any legal reasons that may surface. So I am seeking assistance from BBB to get a response from Corwin as to why they didn't choose to resolve this issue, even though years ago in St Peter's, Lincoln did the same thing, but repaired what they messed up. Now years later, I'm being asked to pay $12k for someone else's mistake. I want to know their reasoning for replacing a "lower" oil pan and how it has no affiliation or is near the "upper" oil pain, for they've already admitted to forgetting to do a complete oil pan replacement and now $12k from me. This is only the beginning.

  

  Business response

  01/12/2023

  From my service manager: Customer came in 4/28/22 for engine oil leak with an odometer reading of 134949. Checked with Ford ***** and found a TSB 19-2332 (Technical service bulletin not a recall) for known oil leak issue and Fords correction for this issue was covered by his ESP extended warranty. Which is why he would of had a $100 deductible. Customer came in 12/14/22 (8 months later) for engine oil leaking. Diagnosed and appeared to be a engine oil drain plug o-ring. Which we replaced for no charge for the customer even though this is a maintenance item and was not related to the previous repair. Customer called back and said he still had oil leaking and leaving spots on his driveway.  Vehicle was brought back in 12/20/22 for further diagnosis. Customer was given a worst-case scenario since the lower oil pan has been replaced three times by 2 different dealers. This repair is for the engine removal and to replace the upper engine oil pan or block stiffener due to oil pan mating surface uneven. Customer declined any further repairs at that time.

  Please note the lower oil pan gasket and the upper are two different parts not related directly to each other. We replaced the lower gasket per the TSB as that was where the oil was leaking at the time. Given the mileage on the vehicle after fixing one leak it is possible with time and use for another gasket to then start leaking. 

  Please note we gave a worst case scenario because until we disassemble to the leak, we do not know the exact cause. It may end up being cheaper but as a rule we usually quote the higher, so it is not considered a bait and switch and convince the customer to do the job and it comes in higher. 

  Please again note the repair Corwin did has also been performed by other dealers previously according to history. It is possible one of the other repair facilities repairs contributed to the surfaces being uneven or just due to the natural use and mileage of the unit. Corwin is not responsible for the next repair. If the customer continues to use of the phrase "legal reasons," then the conversation will have to be forwarded to attorneys at this point.

  Corwin is willing to work with the customer on the repair cost and offer a discount on the repair whether it is 12k or less if we do the work, but Mr. ******** needs to contact **** ****** the service manager to initiate this process. Corwin will not be paying another shop to do the work after the fact.

  Customer response

  01/12/2023

  Complaint: ********

  
  

  I am rejecting this response because:

  
  

  I have sought another opinion to which Ipick up my evidence tomorrow.   For the oil pan replacement was completed with the wrong silicone,  which was found inside my oil pan and dipstick tube.  It was also found that the bolts had been screwed on too tight, causing cracks in the new oil pan causing leaks, and also found cracks in the bolts.  So I am in the process of obtaining my evidence to forward on to my 3rd Parties.  

  Knowing that the work was completed correctly from prior Lincoln Dealership that used correct silicone on their replacement,  I haven't had issues with oil leaks for several years until I received the workmanship of your dealership and now have the facts to the truth of this matter.

  I will be glad to give **** a call to let him know of his future involvement as a result of his shops workmanship. 

  Sincerely,

  
  

  ****** ********

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 2012 Kia Sorento 12/31/2021 and had it for three days and they had to put a new fuel line and we got it back and a week later it wouldn’t start so we had it towed there they had it till February 28 and said they didn’t have a part but auto zone had it so we went and got it and fixed it I think they should pay us for the part we went there because they say they look all the cars over good and they didn’t or they would have found both things we don’t have a lot of money we sent them a copy of the receipt and ask them to pay but no answer please help us

  

  Business response

  04/01/2022

  My sales manager spoke with the customer, and it was agreed to that we would reimburse half the cost fo the fuel pump. Corwin issued a check 03/15/22 to the customer for 310.50. A copy of the check has been added to the response.

   

  ******* ******

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