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ComplaintsforD'Monaco Luxury Resort
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
False advertising regarding expansion plans that resulted in our paying around $11,000 to be an owner in this vacation program. Cannot use it to exchange with Interval International because I cannot get the code from D’Monaco that is required. We have owned for 4 years and have never used our weeks anywhere as this has prevented us without having info. Front desk people take our name, number and email address each time (always different person). Never anyone there who can help us. Even offered to sell back (of course they weren’t interested). Retired and can go anywhere but can’t because no cooperation from D’Monaco. We feel that the contract was to build within 20 months and it has not been done or started past elevator shaft. Place appears to be vacant with just a front desk. Have tried for months to get someone to call or email me. 4+ years of waiting.Business response
02/14/2022
Per the 1/14/2022 correspondence we received that the *********’s sent to your office our responses are as follows.
Statement #1 – False advertising regarding expansion. The statement that Mrs. ********* makes is not correct. The expansion has been completed since 2019. Prior to the completion of the expansion owners were allowed to stay in Phase One which has been in operation since 2007.
Statement #2 – “Cannot use it to exchange with Interval International cannot get code from D’Monaco”. The statement that Mrs. ********* has made is also not correct. Listed below is the emails sent to Mrs. ********* in September 2021. It clearly explains to her what she can do in order to use their week at D’Monaco or through ******** **************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.