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Martin Pools has 1 locations, listed below.

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    Business ProfileforMartin Pools

    Pool Contractors

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    207 Bryan Ave, Rogersville, MO 65742-9766
    BBB File Opened:
    10/29/2012
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    05/29/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    BBB unable to locate business
    We worked with **** Martin of Martin Pools for a new pool liner. We paid her half the payment which is her normal process $2250 day of the order 4/25/24. She said it takes 10 days from the date she enters the order then would install it immediately. Check cashed April 30. Told 5/6/24 the liner was in production. 5/22/24 she said the liner was complete but didnt have it yet but once she did would install immediately. Reached out to her again today 5/29/24 for an update and she said she was stuck from a vacation she took due to the weather. We were told on day 1 she has other people who help her so I asked about them coming to do it. When she came in she tore the liner out that we had, so the cement is deteriorating now. She shouldnt have torn it out if she wasnt going to replace it. Shes now just adamant she wants to send us our money back but we dont want that. She needs to finish the job. She told us 10 days to produce then would install. It was in production 5/6 so by her timeframe even business days included it should have been done by now and installed. She said she had a vacation 5/12-5/19 but it is 10 days after her return date and were getting another excuse. We dont want the money back, we need the job finished because its now ruining the pool.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Audrey V

    5 stars

    11/03/2022

    I cannot say enough good things about **** and her crew. I knew I needed a new liner for my pool in the spring I contacted the company I have used to open and close my pool and asked when the best time would be to replace it. They said they were behind but it would only close my pool for 3 days in the summer or I could just wait until the fall and do it before I closed it. They said they would come out and give me an estimate. I never received the estimate and when I contacted them in the fall they stated they were too busy and suggested I call someone else. I called multiple contractors and was given many excuses such as it was too late in the year, it would take til next year to get the liner in to replace it etc. I went to my local pool supply store and explained my situation and they gave me **** Martins number. I am so glad they did. She told me more in the first 5 minutes of conversation than any of the other people I spoke with. She was so knowledgeable and timely she came out immediately gave me and estimate and did measurments. She kept in constant contact with me even when the manufacturer said they were behind and it would take extra time, she contacted me immediately. She kept me informed the entire time. **** and her crew came out and removed the old liner showed us all the areas that needed repair explained in detail what needed to be done. The liner came in they came out immediately and installed it. It is so beautiful and fits perfectly(this had to be custom made so her measurements were precise. We couldn't be happier her estimate was spot on, she did everything she said she would do. She even closed our pool for us. We have had this pool for 6 years and no one has been able to explain how the filter and everything works **** did that., She is fair and honest and professional. I would highly recommend her and her crew. We truly enjoyed working with **** and are so thankful to have met her. We love our pool and gained friends in the process!

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