Customer ReviewsforJNM Realty Group

AC went out and it was 80 degrees in our house for 3 days and they kept saying someone was coming but there never was also we called an order in for our sinks to be fixed and two weeks went by and nothing so we called and the office said that maintenance had already done it, ha! Their maintenance LIED and said they came to our home and fixed it. That was all the issues we had until one day I called the office to see if they had any 4 bedroom homes available and we were "accidentally" notified that our homeowner was going to sell her house. (3 months from the sell date) obviously that was terrible news, I told my fianc and we took the news for what it was and began looking for another home. Also my fianc called the office 3 times to confirm this and each time they told him that it was not true, I kept pressing the issue to him that I know what I was told, it was by a girl name ******** He called one last time and FINALLY they told him that the news of the homeowner selling the home is true and the reason we were not notified yet because they only have to give us a 30 day notice. TERRIBLE. So we began house hunting, by this time we had one month until we had to be out. We found a home and notified JNM, they told us that we could not move out yet because we still have ONE month left on our lease and if we did then we would owe two months rent and forfeit our deposit! They wanted us to stay in the home up until the day it posted for sale. TERRIBLE. lastly, we accidentally locked our keys inside while moving and it took two weeks for them to get our home unlocked, and when I got there to grab the last of our things, half of our stuff was gone. We lived in a very nice HOA community, our neighborhood checked the cameras but they couldn't see our home in the cameras so we had no proof but I know the maintenance stole our things. Thousands of dollars worth of things, also they dragged our grill inside saying it was so windy out they didn't want it to blow away. LIES.

First and foremost, we are happy to provide any documentation needed to back up all statements made. Pictures, emails, work orders etc.. We have seven work orders in our system. None of which are in regard to an A/C unit. The time of your move out was in the winter months and we do not have any notes in the system that there was a phone conversation had in regard to A/C in the summer months of 2020 or 2021. However, we manage thousands of properties and we have a trusted HVAC team that has almost always responded the same day. You say there was "never" someone coming, so I am wondering if you went the entire 2 years of your tenancy without A/C? I wouldn't expect you to continue renting from us if this were the case. (Touching on where you stated you called about other 4 bedroom properties)The maintenance person that reported your work order as completed and it was not, was terminated. We do not live in the home so we rely on the tenants to notify us if an issue has gone unresolved. We sent our maintenance out immediately after being notified that the work order had not actually been done and then confirmed with you that the work was completed. Your lease auto-renews and you were notified 2 months in advance that the Owner had decided to sell (legally, we are only required to give 30 days notice). Meaning, that your lease would not auto-renew as of April 30th (your lease end date). You called us on February 25th to let us know you had found another home and at that time asked if you could break your lease early. We did make it clear that we had to get verification from Owner and once we did we called and gave you the approval. You were not charged a buy out, which is stated in your lease that it is standard practice ANY time you are breaking your lease. You also did not lose your deposit, which is standard when you break your lease. You did lock your keys in the unit, along with the garage openers. You also then had the utilities turned off. You did call us and let us know what had happened and we immediately contacted the home owner to have the utilities turned back on for you to gain access to the unit to get the remainder of your things. However, after multiple attempts and various phone calls from both tenants, we opted to drill out the locks in order to allow you to gain access. Again, it is in your lease that this would be your cost as it was at no fault of the Owner that you locked keys inside and shut utilities off, rendering your garage code useless. However, you were not billed for the replacement locks. When you did call to accuse our maintenance of stealing your property, after he changed the locks for you to get inside, it was reported that a "Big and Tall" hammock and leather jacket were missing. We asked that you provide any proof of your accusations. We suggested asking neighbors for camera footage as we can't possibly accuse our maintenance of stealing items from a house that had been vacant for several weeks, without proof of him doing so. No proof of your accusations was ever submitted. We did our part as well in calling the Maintenance tech (in which he stated he changed locks and pulled the bbq grill inside because of the storms and wind). We inspected his apartment (as he lives in a small apartment in the building we manage), and inspected the contents of his vehicle. Neither of the items you stated were stolen, were found in his possession at any time. Accusing someone of stealing and/or reprimanding them without any proof at all, is not something we will do. We have answered every call and every email. We arranged the move out inspection time to coordinate with your schedule in order for you to be there (in which you did not show up), and we have done our due diligence in trying to be as fair as possible with your move out. We have been in this business long enough to know that in some cases we will simply not be able to please everyone. While we hate to see these types of comments or reviews, we do understand the frustration on both ends of the spectrum and we try to be as transparent as we can with our responses.

If you want a rental company that responds to issues promptly and professionally, seek another company. This company does not care about tenants and only cares about money. I contacted them several times about repairs for my apartment and never heard back from them. When I confronted them about not responding to anything, I was called a liar by the broker that we dealt with. She also tried to show me "work orders" that she had supposedly put through but there were no repairs ever done, nor was I ever contacted about repairs. Just completely unprofessional behavior and the exact reason why people do not like rental companies, they're shady and they don't care. This has become such an issue that the landlord who owns the property I live at has fired the company because tenants have all had the same problems, a lack of professionalism and a lack of attending to literally anything. How hard is it to send an email or return a phone call? Apparently pretty hard, but they can sure show me the "work orders" they supposedly put through to pass the blame off to the maintenance people. Throughout this experience I never received an apology or an admission that they had done anything wrong, just excuses and blaming me for "not getting in contact" with them. It was quite telling that as soon as I sent screenshots of all my emails over several months that went unanswered, they stopped replying.They'll probably respond to this to try to save face, but they are absolutely terrible. Do not rent from them unless you're handy and can do your own home repairs, because you cannot rely on them to do their job or even keep in consistent contact.

Firstly, JNM was not fired by the Owner of your property due to a single tenant making reports that they were not being communicated with and/or receiving maintenance service. We have managed the Owner's property for several years and he is now self managing all of the property he owns in your area. Continuing to post this false information on social platforms is a defamation of our character as it is simply not true. Secondly, we have explained each time we have talked to you that the email you were sending your correspondence to was a bulk email that receives upwards of 100 emails a day. Those emails are then dispersed to multiple employees, depending on which department it needed to go to. If there was any time that you sent an email about a work order and you did not get serviced, a phone call to check on your work order should have been the next step. Human error does happen and our management team is not exempt from that, we do apologize for that. We do not live in the home and rely entirely on the tenant who does live in the home to let us know if something still needs addressed. Our company manages thousands of properties, in multiple cities, and although we would love to be able to check in on every work order from every tenant, that simply is not feasible. Our maintenance, office employees, and vendors, all work hand in hand to attend to all of the calls, emails, work orders, and walk ins that we deal with on a daily basis. Amongst the three work orders you have submitted in the last 2 years of your tenancy, all were recorded as completed aside from the last and final one in which the home owner instructed he would take care of himself due to the extent of the repair. If we do not have the authorization to make a repair, we cannot do so. If you submitted a work order that did not get completed, you can call our office. We have someone in our office at all times between the hours of 8-5 to answer phones. We strive to maintain a good relationship with each of our tenants and productive communication is the ONLY way that can be done. Discrediting our company as a whole on several social platforms does greatly affect our employees and our business so we do not take these accusations lightly. I do believe this was a miscommunication or a lack thereof and we do apologize for that.