ComplaintsforFour Rivers Community Health Center

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is regarding my children's health care records. My wife (their step-mom) called the facility and she was removed from the hipaa without knowledge. I called the facility regarding my children's health records, they left me on hold for 10min only to tell me they have mo record of them. I know they do because I received records from them 3 months ago. The children's mother works there and is hindering access to my children's Healthcare using the facility to do so. The employees there are purposely denying my medical records for my minor children. This is illegal and they employees at this facility are at fault.

  Business response

  07/15/2024

  Thank you for bringing this matter to our attention. We take all concerns and complaints very seriously and strive to provide the best possible service to our patients and their families. Upon reviewing the complaint, we conducted a thorough investigation. We discussed the matter with the involved parties and came to an agreeable resolution. We are committed to ensuring that all patients have seamless access to their records and that our staff is responding to these requests in in a timely manner.

  Business response

  07/16/2024

  Good Morning BBB!

  Please see our response dated July 15, 2024. We extend our sincerest apologies for the delay in responding.

  It is our hope that you will find our explanation and resolution to this complaint satisfactory, therefore returning our business back to "Good Standing" with the BBB, please and thank you. At your convenience, please send confirmation of this request to my email listed below.

  If you should have any questions or need additional information, please feel free to reach out to me specifically. In the meantime, wishing you a great rest of the day and week!

  ***********************, CFO

  Four Rivers Community Health Center

  *************************************

  ************

• Initial Complaint

  03/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction was roughly 1/22/22. I made two payments of $550, and $600, for a root canal and a build up. Upon date of service, my dental insurance confirmed that they’d issued a payment to this company of $350+ On February 21/2022. After struggling to contact their billing department, on March 9 I was finally told they’d issued a refund of over $900+. It’s now March 18th and after several attempts to contact the business via texts, I can now no longer even get through to their scheduling department because they have caller ID and are avoiding me. I live 47 miles from this business and should have received some some of correspondence, or, at best, my refund.

  Business response

  04/11/2022

  Mr ******** was seen in the office on 1/18/22 for an evaluation and films.  At the time of this visit he said he did not have dental coverage so we collected a cash payment of $141.00 and adjusted off $287.00.  At the time of this visit it was recommended he have a crown with core build up on tooth 9 and periodontal scaling of the entire mouth.  He wanted to proceed with the crown and core build up only.  On February 7 he let us know he had ***** ****** insurance to cover this, so we requested an estimate of benefits.  That is what we received February 21st, not the payment.  Attached you will find that we received the payment on 3/1/22 and began the refund process on 3/9/22, the same day I was notified that there was a refund due.   We run checks one day a week, on Wednesdays, but because it was the afternoon when I started the refund process, the check was not cut until the following Wednesday.  Once checks are cut they have to be signed by our CEO,  they are then recorded and mailed.  I spoke to our accounting specialist and she assured me that everything was off her desk and in the mail by Friday, 3/18/22.  ***, who also works in the billing office, notified Mr. ******** via the Well app on Feb. 21st to apologize for the delay, but assured him the refund check had been issued and was mailed to the address on file.  Accounting confirmed the check was cashed 3/31/22.  

  If you need any other information regarding this, please contact me directly.  

   

  Thank you

  Customer response

  04/12/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  It took several phone calls to expedite processing the refund. I did receive the refund but not after they sat on the funding paid by Delta insurance prior to when the refund was “issued”. The postage on the check went through Springfield on the 17th.

  
  

  Shame on y’all.
  
  Sincerely,
  
  ***** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩