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Complaint Details
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Initial Complaint
12/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We recently bought a mattress and a dresser from Paul's Furniture with *****, and she was very friendly and present before when had made the purchase. Our mattress was delivered, but the dresser was not delivered the day we were told, and we were never updated on when it was supposed to be delivered. When we called in, ***** was very rude and abrasive, and after getting hold of the manager *******, he was also rude from the start even though we were polite and calm and just wanted to be informed when our dresser would arrive. We still have not been told a time when it will arrive.
Business response
01/05/2023
The ******** were called on 12-24-22 to set up delivery for their dresser. Mrs. ******* treated my sales associate badly berating her to the point she was in tears when I walked in. She told me that on 2 occasions she kept her on the phone for 10 minutes treating her badly and not accepting her apologies for the freight company canceling our deliver because of weather. She would not listen that it was outside our control. Upon learning about her treatment that was witnessed by 4 other employees, I called and told Mr. *******, his wife's actions were unacceptable and I would issue them a full refund (which had been offered before) and we no longer chose to do business with them. A refund has been mailed out on 12-27-22.Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a malfunction with a **** *** recliner I purchased at Paul’s Furniture. I was told that it was covered under warranty and all it had to pay was for the parts. I dropped my chair off when they called me 2 months ago. I just got a call today to say my chair was done and that I owe $89.22 for labor and parts. They told me when I dropped it off I was only responsible for the price of the parts. I am upset that it took 2 months to fix my chair and now I have to pay for labor also. What good is thief warranty for the chair of I have to pay for labor for something that was under warranty. I refused to pay for the labor. They won’t give me my chair until lo pay. What is going on. Why offer a warranty if they are not going to abide by it.Business response
01/03/2023
My repair person broke his foot which was the reason for the delay. He did not have to pay for parts, those are covered. He did have to pay for shipping and labor. But based on this case, we ended up not charging the customer at all.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.