Business ProfileforSakelaris Ford Lincoln of Rolla

Firstly, I have been a customer of this dealership since 2018, but no more. I worked my way up to a Bronco and had some concerns about a slight grinding noise during cold morning starts, which was diagnosed as synchronizing gears in the transmission. Took a couple months to get the parts in, which when on backorder is understandable. However, after the parts had arrived, it took months of scheduling and rescheduling to even get the truck on a lift. Once on the lift, transmission is removed and then they don't have the specialty tool to tear into the transmission. Two more months of waiting since the tool itself is on backorder. The tool finally comes in and they are able to work on the transmission, put it back together and lose a clip for the slave cylinder adapter, find it, then lose it again. Now waiting on a new slave cylinder adapter, backordered of course, and right before the manufacturer strike. Once that part is finally in and everything is put together, there's now grinding shifting into first and third, tear it apart again. This time is gear rings, which weren't bad before but somehow went bad in this process, which makes me start to think they're taking it apart and putting it back together wrong. Fix that and now in neutral it acts as though it's in gear and wants to move forward, take it back apart. Finally get the truck back after Thanksgiving, but it's been sitting so long I need an oil change. Take it elsewhere and am told the transfer case is leaking. Get it scheduled, take it in and they find out so much wrong with the transmission. Metal shavings in the fluid, missing bolts, bolts where they shouldn't be, silicone used where a gasket should be, and the main issue was never fixed. New transmission ordered and getting installed, but it's been OVER A YEAR of this issue and didn't have my vehicle for over five months. Only positive was the gentleman at the service counter working to get me information and keep me informed.