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Complaint Details
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Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my truck here to fix the transmission, and when they gave it back they said they had to change the motherboard, which was never the issue. Also, the transmission still doesn't work as intended (the whole reason we paid for their services Then, when I asked for the original motherboard, they said that it had to be sent back to the factory; which does not sit right with me
Business response
10/24/2023
The truck was towed in by the customer for a no start problem. Customer stated he had the truck at another shop for a oil change and it would not start so it was towed from there to our shop. We diagnosed the vehicle and the ECM (engine control module) was bad, we replaced it and the vehicle runs. Upon completion of the ECM replacement the vehicle was test driven and the transmission slipped and shuttered between 3/4 gear. We called the customer and advised him of the transmission repair needed. Customer came to pick the vehicle up and asked for the ECM that was taken out of his vehicle we explained the manufacturer charges a core charge if the old one is not returned to them. The customer did not want to pay the core charge.Customer response
11/28/2023
Took my truck here to get the transmission repaired, and they did not fix the transmission. After their "work" was done and paid for, the truck problems did not get fixed.Initial Complaint
11/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last Friday, I got a wheel alignment and an oil change from them for $173. They claim they couldn't get a bolt off the back of my tire, so they couldn't get one of the tires off. They charged me full price for the alignment. We found the screw at ********. They told me I could bring it back to realign my car and I would have to pay for it. Then she told me I would have to pay $118/hr to get the screw off. My truck is running wobbly because they left the tire on.Business response
02/03/2023
I was able to locate a invoice under the name *********. The customer brought the vehicle in and requested a front end alignment cost was $110 this service was performed. We advised the customer the right rear camber was out of alignment and the camber bolt would need to be replaced and a 4 wheel alignment would be needed for the rear to be adjusted. The cost of a 4 wheel alignment is $216.00 and we would credit her back the $110 that she already paid and charge her the difference.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.