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Business ProfileforEleras Automotive Group
Current Alerts For This Business
Better Business Bureau discerned a pattern of consumer complaints against Eleras Automotive Group. The pattern of complaints allege misleading advertising, unsolicited mailers and phone calls, failure to cancel policies and issue refunds and poor customer service.
On September 24, 2021, BBB sent a letter to Eleras Automotive Group with its concerns.
On November 17, 2021, the company responded stating they have implemented procedures to return consumer calls and/or emails within 24 hours of receipt. The company has cancellation policies in place that can provide refunds where warranted. Additional staff has been hired to handle the needs of consumers and to help with the timeliness of responses. The company encourages consumers to contact them with their concerns.
Additional business information
Eleras Automotive Group is owned by Chris Weinreis, who also owns 4Ever Home USA. BBB maintains a separate Business Profile on 4Ever Home USA which can be viewed by clicking this link:
https://www.bbb.org/us/mo/saint-charles/profile/home-warranty-plans/4ever-home-usa-0734-1000032225
Chris Weinreis also is affiliated with two companies located in Arizona. Separate files are maintained for those companies. A link to the Business Profiles of those companies is included here:
https://www.bbb.org/us/az/tempe/profile/warranty-plans/evercare-direct-llc-1126-1000082110
https://www.bbb.org/us/az/scottsdale/profile/auto-service-contract-companies/evercare-protection-llc-1126-1000073516
At-a-glance
Business Details
- Location of This Business
- 1708 S 5th St, Saint Charles, MO 63303-4107
- BBB File Opened:
- 2/6/2015
- Years in Business:
- 10
- Business Started:
- 12/9/2013
- Business Started Locally:
- 8/13/2014
- Alternate Business Name
- Eleras Group
- Eleras Group, LLC
- Business Management
- Mr. Chris Weinreis, CEO
- Contact Information
Principal
- Mr. Chris Weinreis, CEO
Customer Contact
- Mr. Chris Weinreis, CEO
- Additional Contact Information
Phone Numbers
- (888) 395-8636Other Phone
- (888) 418-8513Other Phone
- (888) 395-8636
Customer Complaints
152 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
150 Customer Reviews
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Most Recent Customer Review
William H
07/23/2024
Eleras Automotive Group Response
07/25/2024
To Whom It May *************** letter you received is an offer to get your home covered with our warranty program. Without a home warranty you would be responsible for any out-of-pocket expenses that occur with your home. I can confirm you have been removed from our list. We apologize for any inconvenience this has caused. Thank you and have a great day.
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