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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Eleras Automotive Group

          View full profile
          Location of This Business
          1708 S 5th St, Saint Charles, MO 63303-4107
          BBB File Opened:
          2/6/2015
          Years in Business:
          10
          Business Started:
          12/9/2013
          Business Started Locally:
          8/13/2014
          Alternate Business Name
          • Eleras Group
          • Eleras Group, LLC
          Business Management
          • Mr. Chris Weinreis, CEO
          Contact Information

          Principal

          • Mr. Chris Weinreis, CEO

          Customer Contact

          • Mr. Chris Weinreis, CEO
          Additional Contact Information

          Phone Numbers

          Additional Business Information
          Additional Info

          Eleras Automotive Group  is owned by Chris Weinreis, who also owns 4Ever Home USA.  BBB maintains a separate Business Profile on 4Ever Home USA which can be viewed by clicking this link:

          https://www.bbb.org/us/mo/saint-charles/profile/home-warranty-plans/4ever-home-usa-0734-1000032225

           
          Chris Weinreis also is affiliated with two companies located in Arizona.  Separate files are maintained for those companies. A link to the Business Profiles of those companies is included here:


          https://www.bbb.org/us/az/tempe/profile/warranty-plans/evercare-direct-llc-1126-1000082110

           
          https://www.bbb.org/us/az/scottsdale/profile/auto-service-contract-companies/evercare-protection-llc-1126-1000073516

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          Service Type
          Referral Assistance
          • NAIC - National Association of Insurance Commissioners - (IL)
            NAIC Central Office
            Kansas City MO 64106-2197
            Phone Number: (816) 783-8500
            https://sbs.naic.org/solar-web/pages/public/whereIsMyState.jsf?dswid=1823
          • NAIC - National Association of Insurance Commissioners - (MO)
            NAIC Central Office
            Kansas City MO 64106-2197
            Phone Number: 573-751-4126
            https://sbs-mo.naic.org/Lion-Web/jsp/sbsreports/AgentLookup.jsp

          Alert

          See What BBB Reports On

          Pattern of Complaint

          Better Business Bureau discerned a pattern of consumer complaints against Eleras Automotive Group.  The pattern of complaints allege misleading advertising, unsolicited mailers and phone calls, failure to cancel policies and issue refunds and poor customer service.      

          On September 24, 2021, BBB sent a letter to Eleras Automotive Group with its concerns. 

          On November 17, 2021, the company responded stating they have implemented procedures to return consumer calls and/or emails within 24 hours of receipt.  The company has cancellation policies in place that can provide refunds where warranted.  Additional staff has been hired to handle the needs of consumers and to help with the timeliness of responses.  The company encourages consumers to contact them with their concerns. 

          Contact Information

          1708 S 5th St

          Saint Charles, MO 63303-4107

          Visit Website
          (855) 636-3514

          Accreditation

          This business is not BBB Accredited

          Years in Business: 10

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business.