Business ProfileforNational Auto Alliance

My mother-in-law had a policy effective 12/8/2020 through 01/06/2026. They contacted her midway through that and sold her another policy for $3,795, effective 9/14/2023 through 10/14/2027. When she realized it was a duplicate policy, she tried to cancel, then asked me to try to cancel on her behalf. We talked with a rep and he noted I was authorized to work on her behalf. On 10/23/23, I sent a certified letter indicating MIL wanted to cancel both policies since she was going to be moving into an assisted living facility and would no longer be driving. No response or refund to the letter. ***'s December credit card bill now has a $150.21 charge on 12/8 for this. None of the phone numbers I call actually reach anyone, one of them cuts me off after about 15 seconds. Their website is not active.We are seeking a refund of the $3,795 for the new policy (which they never should have sold to her) and the portion of the remaining policy which was $3,346 originally. Any help you can provide would be greatly appreciated. MIL name and policyholder is *****************************.