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Complaint Details
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Initial Complaint
10/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I got there at 1:30, I said I have to be at another appointment at 4. She said no problem. I asked for a dark golden blonde or light golden brown. The instructor said we will add a smig more brown. She said will be 2 shades darker than my light golden blonde hair. It took almost an hour to apply the dye. When it looked dark brown I said it's too dark. I want it rinsed out. She said it's already been 40 minutes so it's done developing. It looks darker because it's oxidizing. She said it in a rude and snappy tone. So I waited another 20 minutes. It was 3:30 by the time she rinsed it out. I looked it wet and it was dark brown. It took another 15 minutes for her to comb it out and for me to be rung up. The instructor never checked on the results. I told them I was dissatisfied and upset at the way it came out and for their lack of respect. When the front desk girl asked me to book another appointment, I was shocked. I said I need to speak to someone tomorrow to talk about this and have it fixed.Business response
12/01/2021
Good morning,I wanted to follow up on this situation. I'm sorry the client was not happy with the experience at The Salon Professional Academy. She wanted to speak to a manager at time of check out. Unfortunately all managers were gone for the day and she was told to call the next morning. She never called back. I have attached a client release form that Ms. ***** signed. We are a learning facility so it does take students longer to perform services. Redo services are normally done within 2 weeks of service. I would be more than happy to give her a discount on her next service.Thank you!****** *************
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Contact Information
3141 W Clay St
Saint Charles, MO 63301-1021
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.