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          Ameristar Casino St. Charles has 1 locations, listed below.

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            Business ProfileAmeristar Casino St. Charles

            Casino

            Contact Information

            1260 S. Main St.

            Saint Charles, MO 63301

            Visit Website
            (636) 940-4300

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1260 S. Main St., Saint Charles, MO 63301
            BBB File Opened:
            3/21/2001
            Years in Business:
            30
            Business Started:
            1/1/1994
            Business Started Locally:
            1/1/1994
            Business Management
            • Amy McHale, Director of Marketing
            Additional Contact Information

            Fax Numbers

            • (636) 940-4363
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/23/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            We recently stayed at The Ameristar Casino in St Charles, **. We scheduled an overnight stay because the had Craps tables according to their website. What they didnt tell us was that they do not have regular tables. They have the regular tables, but do not use them for their customers. Customers assume that they will use both, as all casinos do. So we payed for a hotel that we didnt want to stay at due to their lack of Craps tables. Also, when we requested to play poker, we were told we couldnt sign up until the morning of the game. When we called the eve before to ask a question about the game, we were told there had already been 13 players signed up. ?! There are only 10 people allowed to play the game. We were told a different story by two of there employees the day before the game. The general manager here is ************.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kevin W

            04/14/2022

            I had an incident approximately 3 years ago , I was taken away in an ambulance and spent 2 days in intensive care. I was banned from the casino . I wrote a letter to Ameristar to be reinstated , after the second letter I was reinstated by ********************* the director of security, Recently I received a letter stating I was evicted , they updated their system and have nothing saying I was ever reinstated. This is their mistake , I have received new player cards and won at least 5 jackpots since I was reinstated . Surely the would have noticed if I was still banned ? The last time I had an incident I spoke to ********************* numerous times , she was pleasant and told me what I needed to do for reinstatement , now she will not even take my calls . She has another security guy talk to me and he is just rude . I left ***** a message , told her this is a mistake and I was just going to do what I normally do , as soon as I put my card in a machine her security team showed up , told everyone around me that I had assaulted a casino guest and my wife and I would have to leave. It was very embarrassing for both of us and uncalled for.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

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