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ComplaintsforElite Custom Epoxy Coatings LLC
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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
This company took 50% of the cost ($12,750)for driveway epoxy pebble stone resurfacing upfront. The contract stipulated that the job must be completed by 10/15/21. Contract date was 9/14/21. The company cashed the check without checking with the supplier to see if the supplies could be obtained in time to complete the job by 10/15/21. The company also said that they are insured and bonded. When we asked for the copy of their insurance they emailed a copy of insurance insuring a trucking company (***** *** **** ******** ***) and not the Elite Custom Epoxy Coatings, LLC and said they have added us to the policy! They have not yet refunded our money. We would like full refund back. No work has been done by the company and they are not able to get the supplies to complete the job per the contract. They are NOT insured and bonded.Business response
10/08/2021
We sent back their payment on 09/22/2021 and have spoken with them about this matter. They were unhappy about the fact we mailed their check back to them and would have rather us drive it to them!Customer response
10/08/2021
Complaint: ********
I am rejecting this response because: The amount refunded was $500 less than what was paid to the company. They did not do any work and stated that they could not complete the job by 10/15/21 and would refund our payment. They still need to refund $500 which they wrongfully deducted. Amount paid was &12,750 to the company. Amount returned to us was $12,250.
Sincerely,
****** ****
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Contact Information
5843 Wellington Farm Dr
Saint Charles, MO 63304-4506
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.