Business ProfileforSERVPRO of St. Charles City

We contracted with ServPro to remediate mold in our attic and repair the home thereafter. In the course of doing the work, our home was damaged: wood floors stripped, blinds broken and glued shut with mud, curtain mounts broken, mud left on walls and ceiling fans, and paint left on the wood floor, carpets, and entryway rails. What we could not fix, we raised with the repair team project manager during her walkthrough. ServPros attempt to fix the damages was inadequate: while they were able to wipe off paint and clean the carpets, they made the wood floors worse and installed inferior blinds that didnt fit the window well and so were unusable. We found later that a window had also been sealed shut (this has not been raised with ServPro). We got repair quotes and shared them with ServPro, which provided a settlement agreement that deducted a portion of the repair cost. We returned an amended version that waived the remaining balance and that removed a clause that prevented us from speaking about our experience (we left the clause about disclosing agreement terms untouched). Via email, they said that they accepted our amendments, but the returned contract had been altered to remove their warranty and restrict our ability to speak about our experience. We told the project manager of the remediation, who was acting as a go-between, that we could not accept these changes. We sent back a revised contract and asked to speak with the owner, but we have heard nothing from ServPro since. We want to close out this experience and finish the repairs on our home. We would like the remaining balance waived, ServPros warranty honored, lien waivers issued, and no restrictions on our ability to discuss our factual experience, so that other consumers can make informed decisions and seek work within ServPros strengths. If the warranty will not be honored, we would like a full refund of all work done, since the provider feels it is not of sufficient quality to bear their warranty.