ComplaintsforMedxchange LLC

• Initial Complaint

  05/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This started on February 9, 2023. I went to Med x Change and bought a new power chair for my mom. That chair was too big so we exchanged it for a different chair. This chair was also too big and since she had had it a couple of weeks they could not do an exchange. But they did offer to sell it on Consignment, 50/50 and no fees, for us. They said since the chair was new it would probably go for $100 or $200 less than mom paid for it ($2600). A month later, I called to check on the status of the chair, they said it had sold but couldn't remember the selling price. They proceeded to tell me "a 94 year old woman with a lot of money" had bought the chair. They then told my mom it sold for $1500 and "it went to a man that had bargained them down." It all sounded conveniently vague. My sister and I went to the store to request to see the Bill of Sale, after all, it was on Consignment, we should have some proof. At first they said we couldn't see the Bill of Sale because the buyer's name was on it and for privacy purposes. And then they proceeded to print up a fake Bill of Sale. We knew it was fake because it didn't have the serial number on it, because their BOS always has the serial number on it. We have bought from them before. We were told they would have the store owner, *****, call us. *****, called and told me that he would give the chair back to us for the $750 check that was sent and he would buy that customer a new chair. This just seemed like a odd thing to do considering the lady or man, depending on which story you believe, paid $1500 for the chair and he would order them a new $2600 chair! I asked "why would you do that, we are only asking for $250?". Which we think the chair really sold for at the minimum $2000, not $1500. *****' reply was, "for spite, I am the owner and I can do what I want". All we are asking for is a fair price for the chair. We simply do not believe that the chair sold for $1100 less than what we paid for it, within a three week span!

  

  Business response

  06/05/2023

  We tried to accommodate as best as possible. We allowed the customer to exchange the original chair even though it isn't typically something we do considering the nature of medical equipment, and provided a partial refund as the second chair was less money. We delivered both chairs to their residence without any additional fees or delivery charges. The office manager was out on maternity leave and was unable to communicate any consignment sales while she was out. We cannot make a fake bill of sale in our accounting system, and while serial numbers are often on bills of sale, they aren't always. Our resolution was for the customer to either accept the $750 check for the sale or take their equipment back, and they chose to keep the $750. Regardless of all this, the customer signed the consignment agreement that states 
  "By signing this contract, you agree to allow MedXChange, LLC to determine final sales price." 

  It's unfortunate that the customer feels this way. We gave her both options, and she chose the one best suited to her needs. Any further questions, please contact ***** at ###-###-####.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩