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Find a Location

Big St. Charles Harley-Davidson has 1 locations, listed below.

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    Business ProfileforBig St. Charles Harley-Davidson

    Motorcycle Dealers

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3830 W Clay St, Saint Charles, MO 63301-4417
    BBB File Opened:
    9/7/2008
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Business Incorporated:
    1/1/1984
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Big St. Charles Motorsports
    Business Management
    • Mr. Brad Holzhauer, Owner
    Additional Contact Information

    Fax Numbers

    • (636) 946-7307
      Primary Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2024

    I purchase a brand new KTM 65SX dirt bike on 5/30/24 from ******* Charles. I was told that I had to come in before end of month in order for them to honor the price they gave me. Once I arrived at the dealership I made my purchase and as I sat down to close out the deal and pay the money for the sale I was told that the motorbike I purchased had known issues and that I would likely see an issue with the cylinder very soon after ownership. The finance Manager told me this however I assumed he was just speaking of a an isolated incident he knew of since he did mention that his buddies kids had issues with the 2024 model KTMs and nobody else that he was aware of had the issues. So I left with the bike as planned. The very next day after we unloaded the bike we crank it up and notice an extreme amount of vibration, signaling a crank issue. We assumed it was normal as stated and proceeded to break-in the bike with 4 15min interval heat cycles. We slowly noticed that the engine would not rev well once in the mid-range of its power cycle. We shut the bike off and immediately contacted the dealership, Big St. Charles. They proceeded to tell me that they contacted KTM and there is a known issue and that I could drive the bike 5 hours back to them and let them tear into it and fix it. Or, I could trade the bike in for $3,000 and get a new one. These are the options they gave me. I respectfully asked to return the motorcycle for a refund OR swap it for a different model in which we knew to not have any known issues such as the 2024 GASGAS, even though there is a $400 trade difference with the GASGAS being the lesser model I was willing to do that simply to wash my hands of this experience. I have yet to hear back as to a fair resolution from the company.
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    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kaleb W

    1 star

    04/19/2024

    AVOID AT ALL COST. THE 2 STAR RATING ONLINE IS VERY ACCURATE AND SHOULD NOT BE LOOKED PAST. I purchased a brand new $23000 seadoo from big st Charles. I went to take it out for the very first time and it would not work. I took it back for their service to look at it and come to find out it was their fault. When they received it before I took ownership they were supposed to do 2 updates but failed to do one. I went to pick it up from service and I was the only customer in line. It took them over 30 minutes to bring it to the parking lot for me. While waiting in the parking wind blew a metal gate over onto my truck damaging it and when called about it I was told Im out of luck because it wasnt a parking spot. Every salesman was outside and not 1 person told me to move my truck. They are only concerned about taking your money they do not give a darn about keeping you happy after they are paid.

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