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ComplaintsforShroom Brain
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I did not realize I was signing up for a subscription. I emailed to cancel the order within in hours of the unexpected charge and was not helped. The product was shipped and I have been reaching out to get a return address so I can ship the item back for a refund. The item is unopened and meets the requirements for a full refund according to the website. They also have 30 day money back guarantee. They told me I am not eligible for a refund and did not give a reason why. They have stopped responding to me. I feel this is something that should be addressed since they aren't honoring the policy they have posted. This is dishonest and unprofessional.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.