Customer ReviewsforZykan Exteriors

Everything started out great with insurance white from our storm damage. Fast, and professional. Then two scheduled visits to the home were both no call, no show. No returned call when I called him. When I emailed **** (project advisor) about him missing appointments, he said they could not do our work because his roofer cant do flat, rubber roofs. Why didnt they tell us this as soon as they found out, so we werent left hanging and couldve gone with someone else? We were ready to sign contract and had money in hand from insurance company based on the quote they gave us. Now we have to start all over and find a company that will work on our roof that was damaged in May 2024, and it is now Mid-July.Started out great with communication, and ended very poorly. Must say, office staff was friendly when they were called just the project advisor was disrespectful by not communicating and almost ghosting us, if it werent for my persistence.

Good Morning!We're very sorry to hear that you were disappointed with the experience. Upon looking into your file, it does show that you have a rubber roof, and yes unfortunately our company doesn't do rubber roofing installations.Zykan Exteriors was connected to you through a program called Contractor Connection, and as soon as we go out and inspect the property we are obliged to write an estimate for whatever is found. **** was your inspector in this matter, and I can assure you that if there was any way he could take care of you he absolutely would.It's unfortunate that it didn't get communicated to you that we wouldn't be able to do the work for you, and we do realize that it can be challenging to find a contractor that you can trust and rely on to be good to work with and perform quality work, so it makes sense that you didn't want to look elsewhere.**** is the most seasoned and most sought after consultant that we have, and with the multiple storms and his long list of repeat customers and referrals I absolutely know that what felt like him ghosting you was simply him being overwhelmed with the amount of outreach he was handling.While I know a response to this review may not change your experience, I sincerely do hope that it helps you understand and know that we wouldn't ever want someone to have a poor experience with us. It would have been easier to take your money and then try to find a random sub contractor to perform the work and hope it goes well, but we stand by our desire to deliver as high of quality as possible for any work that we take on, and we didn't want to give you an experience any different than that.If all of this makes sense, and you would be willing, I would request that you please remove this review as it hurts us as a company, and I sincerely hope that you can understand that there were no intentions of treating you poorly through your interactions and experience with Zykan Exteriors.Have a blessed day.

Zykan had an excellent sales rep come to our home and give us the complete layout of what they offer. His name is ***** (yes, with a K ;), and he is very professional, thorough, and knowledgeable. We received fast service for hail damage to our roof and a very fast approval for replacement. Upon demo of our existing shingles we were notified that most of our plywood was less than standard and they replaced those sheets up to standard recommendations. The team in their office is very professional and we felt like priority one from start to finish! We even got to speak directly with the Vice President and he treated us like we are his number one customer! Very very satisfied! Beyond so actually! Trust in Zykan! They can do it!!

Thank you very much for taking the time to share your experience with this project, and for choosing us in the first place! It was an absolute pleasure to work with you, and we very much look forward to doing any projects for you and those you refer in the future. Have a blessed day!

I would not recommend Zykan to any home owner. It took almost 4 months to complete a roof and gutter job. They did a poor job of installing my gutters and the project manager never came to address my concerns after sending me an email stating he would come out to walk through the job and address anything I had concerns about. In the meantime I received emails and phone calls asking for payment. They would not come when they said they would and not call. When they did come they would just show up or call just before they wanted to come. All I got were excuses and I'm sorry we are busy.

Good morning! After reviewing our files, I did find your email attached to a different property for a ******************* at *******************. While 4 months may seem like a long time, this was an insurance job with several parts to it, and not just a simple roof and gutter job as you stated. This year the greater saint ***** area experienced multiple hail and wind storms and there has been an extreme increase in the amount of homes that needed help. We're challenged and limited based on the speed of insurance companies, suppliers for materials and delivery, and labor challenges as well. Hearing that you were dissatisfied with how we took care of you doesn't please us whatsoever, and I did thoroughly review every note on your file. Our sincerest apologies for requesting payment prior to being finished - that was an error on tracking within the office. We wouldn't expect payment prior to being finished, but the final amendments for your gutters was simply missed by someone in the office.Your feelings are real, and in the moment I'm sure it can feel frustrating because anyone would want their problem to be fixed, fixed quickly, and fixed better than it was prior. We do our very best on the front end, but we also stand behind what we deliver. We gave you an enhanced GAF Silver Pledge warranty - giving you extra coverage not only by us, but it's backed by GAF. Labor and materials for 10 years, and many more perks. You also received a 10 year workmanship warranty from Zykan. We hope that you'll understand that while construction can be messy and when it's storm related it's far from fun, our goal is to take care of you in the moment but to also take care of you for years to come as these projects are going to be long lasting.We would ask that you adjust or remove this review, because we do not believe it is an accurate emotion free reflection of the entire job with all of the elements. We apologized for the mistakes and inconveniences, and never promised to be perfect, but at the end of the day we stand by what we do and what we say we are going to do. Your project was completed fully, at a fair price, and in a fair time considering all of the challenges. We will constantly work to improve our communication and are thankful for the feedback, but would request for this review to be removed.Thank you and have a blessed day!

Zykan's staff is highly professional and I'm very happy with my new roof.

Thank you very much for the feedback! We aim to deliver a quality product and service, and this helps us know that we accomplished that.We are very appreciative that you chose us as your contractor of choice and we look forward to helping you and those you know with future project needs!

The Zykan eXteriors team did a fantastic job installing the new new roof on my house! The project manager, office staff, and on-site workers were skillful, professional, knowledgeable and courteous. The team delivered optimum customer service especially the sales person who gave me valuable advice and granted everything he stated from the onset. Overall, I am pleased with the detail each person put in the work done. The finished product truly justified my decision to contract with a company that I really didn't know. I will recommend this business to friends and family seeking home improvements, and plan to be a repeat customer.

Thank you so very much for this glowing review! We do our best as a team to help our values permeate through the entire process, and it's times like these that help us know that the effort is appreciated. We are extremely grateful that you chose to give us the chance to be your contractor, and we very much look forward to doing work on future projects for you, your family and anyone you send our way. Have a blessed day!

We had some recent storm damage that was minor (all things considered) and had called a few other local companies. Everyone wanted to quote us for an entire new side of siding - until Zykan Exteriors! They not only said they could do it, but were prompt in responding to the request and sent a team out within 48 hours. The team was friendly and it did not take them long to get the job done. It may have been just a small fix, but being taken seriously and not simply downplayed is a definite win in the book. Would highly recommend them for any size job in the ********* area - you wont regret it!

Thank you so very much for taking the time to leave us this feedback. Our values mean everything to us, and being able to hear that we followed through and delivered in a way that's aligned with those is really rewarding. We're very glad you're pleased with the efforts we put forth, and we look forward to being able to provide service for your future projects.

I knew I needed a new roof after the 3/31/2023 storm after looking at the damage. I contacted my **************** gave a website of their approved contractors. I contacted it & only Zykan Exteriors responded. One of their sales team members, *********************, also happens to be an adjuster with my insurance company so he knew both sides. Insurance sent the scope over and ******** reviewed it together while walking around my home. He was thorough & patient as he found anomalies on the scope that made sense. He also explained how a ridge vent would greatly benefit the problematic hot/cold zones we'd put up with for years. I hired Zykan on the spot. I needed a new roof, some siding, ********************** The roofers came & removed the old roof/installed the new roof in 1 day as promised. Not only is it gorgeous; but I have never seen such a thorough clean up crew. When I saw the mess just prior to clean up at the end of the day, I rolled my eyes & thought 'Here we go again' after a different siding company we hired in 2010 was done with their job. I'm still finding nails from 2010! Zykan's workers went so far as to pick through my dead peony bushes to find everything that shouldn't be there. The yard was immaculate! Zykan also excels with their communication. I used their portal extensively as it's seen by everyone so their turnaround time is exceptionally quick. When I had a question re: a cost adjustment, vice-president ***************************** explained it well & photos were attached. Zykan even went to bat for me when my insurance company wouldn't completely cover all the siding needed. Insurance then complied.In summation, I cannot thank Zykan Exteriors enough for treating my home as if it were their own. When I come home & see their beautiful workmanship, I close my eyes & thank God for putting *********** entire team on my path. I won't work with nor recommend any other company to work on my home In the future.Most gratefully, ************************

All I can say is that we are extremely humbled by your review! Construction and the exterior industry can be challenging and we surely do our very best to deliver a great experience and a great product, and to read this really makes us excited that your satisfaction matches our goals.We greatly look forward to doing work with you and those you may recommend in the future, and wish you a very blessed day.