ComplaintsforDrive Rite
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Year: 2012 Make: Chrysler Model: 200 The contract was signed on Feb 8 2024, On line 33 of the Buyer Order the total payment due was $5655. In addition to the Buyer orders, ***, the agent responsible for the sale transaction encouraged me to also purchase an extended warranty to go along with the purchase of the vehicle. Upon purchase of the vehicle I was supplied with a 30 day temp tag and was instructed to register the car and pay the taxes on the vehicle within those 30 days. On Wednesday Feb 14 2024 at 3:36pm I sent *** a text message informing him the title to the vehicle was not included and therefore I'm not able to register the vehicle or pay the taxes. *** informed me that it was not a problem and that he would get me the title within the next couple of days. As of today June 05 2024, I have returned the vehicle and demand a refund for all money paid affiliated with this contract which per Missouri Law is null and voided if failure to produce the title within 30 days. On April 19, *** provided me an additional extended temp tag that would expire on May 19 2024. On Wednesday May 29 2024 *** called me and informed me that he spoke to his attorney and was advised to refund me back my money. *** instructed me to come to their office on Tuesday June 04 at 5 pm to pick up my refund. I arrived and then I was introduced to more excuses for the refund not being ready. I was then instructed by ****, their accounting and finance manager to return today June 5th at 10 am and my refund would be ready. Upon arrival, *** produced me with a refund totalling $5500.00. This amount is less than what we discussed on Tuesday June 04 2024. Buyer Order paid: $5655 Extend Warranty paid: $243.80 (down payment) + $365.72 (monthly installments over the course of 4 months)Amount refunded as of June 5 (which I will not cash until the full amount owed is paid to me) $5500 Amount remaining due and owed to me is : $764.52Initial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 4/19 2024, a 2009 Lexus es250 was purchased. On Sat it was taken to a shop so that the go over the car. The vehicle had several problems. Drive Rite told us to bring the car back on 4/20. They said they would not take the car back. The dealer said that 13K worth of repairs needed. We tried to contact the owner.. He would not answer phone call. Assistant said to take them to court. We want the money back for the vehicle 7000k.Business response
05/17/2024
This matter has been resolved directly with the consumer.Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle on July 14th, 2023. We have not received a title to the vehicle and the temp tags have expired. They were paid almost a full month ago. I have driven to the car lot 6 times, and spoken with the owner and sales no one can give me a clear answer on where the title is. I was told it would be mailed to me then told that they had to dig for it in the office. The owner is now refusing to accept my calls. I have a car that I can not take legal possession of because of their questionable activity.Business response
08/10/2023
Thank You for bringing this matter to our attention. We are aware of the customers complaint and have made repeated attempts to satisfy the customers complaint. We acknowledged that we did misplac the customers title and we apologized for this and attempted to rectify the situation. We explained to the customer that the person handling this for us had recently passed away and we had an internal communication error that caused this problem. While I do understand the customer has every right to be upset about this inconvenience, I do not understand nor accept The customer cussing out our entire staff including myself in person, by phone conversations and text messages. When we realized that no solution we offered could be satisfactory to the customer we offered the customer a full refund because we realize this is not someone we want to do business with and they werent satisfied with that either. We totally admit that misplacing the title is our fault and we offered everything we could to make it right even paying the $25 late penalty. No matter what we offered and continue to do I do not feel like we can make this customer happy. We have tried to work with this customer before they threatened to file a BBB complaint on us. We take this comlplaint seriously and we are deeply concerned how complaints like this tarnish our reputation. Please contact me at ********************* if more response is needed. Although are staff would like for her to not return to our facility and not to call or text we still have an obligation and we will fulfill that obligation.
Initial Complaint
03/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This is in addition to the complaint No. CC-2023-01-******. First it was that the car didn't pass inspection. When I bought the car I paid $400 for a 6 month **** warranty. Now the oil pump has gone out on the vehicle. I called the dealership about this and they said the warranty was cancelled and said it had something to do with odometer rollback. The oil pump and labor was quoted at $900 to fix it. Now I don't have a warranty for the repair. I have had the car for 4 months and they tell me I don't have a warranty and the dealership said it is not their problem. They offered $100 to go towards the repair. They refused to refund the $400 that I paid for the warranty. Now I am stuck in ********* with a broken car and I can't get back to Bolivar so my 5 year old can go to school. I haven't been able to get a job yet. I filed for disability and was denied because they say diabetes and my other medical problems will improve. I need the car and *** at the dealership says it's not his problem about the warranty or the oil pump. I would really like to see the dealership to pay for the lies and refusal to stand behind their word. The car was purchased 11/19/2022.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.